My delivery settings are currently set to Royal Mail 48hr delivery and 0 Day handling. Amazon are displaying unrealistic long estimated delivery dates of 7 days on my listings which i think are killing sales.

Our OTDR is 98.4% with 680 delivery on time.

Our features offers have gone from 64% to 1% in the past 3 weeks.

Our health is all good so very confused to what has happened.

Has anyone found a fix for this?, or could a moderator please have a look at our account.

Thanks you all.

This product B005TG93VM has just been sold

in amazon seller central says ship Wednesday and deliver by thursday

(today is tuesday when the order came in)

this is on standard shipping as we lost our premium shipping due to EVRI delivering late

however on the Amazon website is says buy now and delivered MONDAY!!!!

when I login to my personal Amazon which I pay for prime on it says delivered Saturday!

So why does the website say delivered within 6 days but in back end we have to deliver it within 2 days?

We send everything on next day delivery with EVRI or tracked 24 anyway but why the difference?

We are OVER delivering on speed and LOSING sales due to long estimated delivery times as nobody wants to wait 6 days for order they will just pay £2 more and have it with someone else.

What gives?

Today I was charged for the return of an FBA order and the reason was "The item was not received by the estimated delivery date". The item was purchased on November 8 and the return time was extended to January 31. The item that is being returned is a fireplace which people use most often during the winter, so the thing is has been used many times. FBA orders Amazon takes responsibility for shipping, but it turns out that if Amazon does not deliver or delivers late, I still have to pay for return.