A customer requested to return an item via their account.

Customer then realises they don't have a printer and cannot print a label.

Customer asks Amazon for a digital label that they can take to the Post Office, scan and have printed.

Amazon then send us a message asking us to refund the customer in full as they can't print a label - surely this cannot continue?

Mods - please advise how to proceed with this? It isn't the first time this has happened.

@Seller_TSXM2A5nxWSuH@Seller_DNQGSsdC7DccM@Seller_gAhPNiLrkfTcr

Royal mail attempted to deliver the parcel and customer was not at home then customer messaged me asking for refund

i replied to customer asking them to rearrange delivery but they replied they just want a refund then i went on Royal mail website and rearranged the delivery so it gets delivered to customer but Royal mail could not deliver as customer was not home

Now customer has opened A-Z claim asking for refund

Please somebody guide me on what to do ? shall i refund buyer to avoid A-Z going against me or shall i leave it and amazon will not refund customer or close case against me

Yesterday i had an email with "we have initiated a refund" and customer was refunded for 2 items without a single message from customer.

Funds were taken from my account and paid back to customer with the email stating "item not received"

Opened a safe-t claim SAFE-T Claim ID: 29986-88626-1275518 as tracking showed delivered, delivery photo correct and GPS to support.

Claim was denied as safe-t team said items were not returnable !!

How can a claim of not received be non returnable to start with?

How does Amazon allow themselves to determine what is and isn't returnable when every item i sell is returnable under my returns policy ?

How does Amazon allow a customer to keep the items and return funds because they determine them to be non returnable?

This is nothing more than facilitated theft of goods and funds.

It appears that the customer may of received the goods and changed mind and tried to return, but Amazons system would not let them, so Amazon just gave them away !!

Should i go through the Amazon catalogue and buy every single item in there that is classed as non returnable and then open a return and get thousands of items for free and effectively scam every seller in the catalogue??

This HAS TO STOP !!!

@Seller_hnDMgUKxMh1V4@Seller_Huz6FT08OxHAR@Seller_TSXM2A5nxWSuH

Can you please look into this case as it is nothing more than a fraudulent claim by either customer or Amazon Customer Support.

If Amazon are saying this is non returnable and are gifting goods not owned by them to customers, then Amazon should bare the cost of giving 3rd party sellers goods away, otherwise this is theft by Amazon and defrauding its 3rd party sellers.