How to create a case on the new Help page?
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Seller_D5pJTceghYoJV

How to create a case on the new Help page?

Hello,

I have seen that the Help page has been redesigned since yesterday and now I find myself unable to create a case. When clicking on Ask for Support, it will just take me to the Help page.

what is the new way of creating a support case?

Thanks in advance

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Seller_olT0OiFEGoXLf
In reply to: Seller_D5pJTceghYoJV’s post

We have this as well, there is no way to open a case as of this morning.

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Seller_olT0OiFEGoXLf
In reply to: Seller_D5pJTceghYoJV’s post

It is working in UK, but not in Germany.

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Seller_olT0OiFEGoXLf
In reply to: Seller_D5pJTceghYoJV’s post

No, it’s completely different on .co.de it is not working at all, from our account anyway. UK is fine and same as usual.

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Seller_olT0OiFEGoXLf
In reply to: Seller_D5pJTceghYoJV’s post

Seems to be sorted and working again now

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