Amazon removed us from our own listing, made the listing inactive and placed the inventory into 'Stranded'
We have a listing that we created and own the brand registry for.
This is one of our top selling listings that we have been selling on for nearly 2 years:
https://www.amazon.co.uk/dp/B0C6FLWXQL?ref=myi_title_dp
We made a slight change to the title today and Amazon immediately marked the listing as inactive and all of our inventory as stranded.
When we try to 'fix listing issue' we are told the following:
'Request selling approval for policy compliance
Reason: Product requires approval to sell.'
Which is clearly not correct as we own the listing and do not require any approval to sell.
When we do try to try to 'request to sell' we are told '
'We are not accepting applications to sell:
Other product(s)'
Our small business is now losing money every day this listing is inactive. Any help is massively appreciated in this stressful time.
Thank you,
12 replies
Seller_XxRuQFRxEzWiH
It has now been 24 hours since our listing is down.
Amazon support consistently tell us that there is no problem with the listing.
Can someone please help?
@Julia_Amzn
Seller_9142Dj5WApWFI
Is your seller account email different from the one you used years ago to register the brand? I had to approve myself with a letter of authorisation.
Seller_XxRuQFRxEzWiH
Always the same email and there's no way to request approval unfortunately as Amazon says they are not accepting applications to sell (on our own listing!)
.
Seller_XxRuQFRxEzWiH
It has now been 48 hours since our listing was removed.
Over the last two years, we have invested significant time and capital to grow our brand on Amazon.
We have over £20,000 worth of stock stranded and are losing sales and rank every day.
Can anyone at all help?
@Julia_Amazon@Jessica_Amazon_ @Simon_Amazon
Seller_GFH88sQvPEDFd
Hi, have you contacted Brand Registry team via Seller Central? Also check that someone hasnt changed the brand name to something else
Seller_3Bellp4jUVZBD
Are you absolutely certain that the title change is what has taken the listing down, or could that be co-incidental ? Did a robot email you to give a reason as to why theyve taken this action ? We had a similar scenario a few years back on a £400k pa sku. Can't lie, it was a nightmare, but I might know something you can try, depending on what theyve said about why the listing came down.
Seller_XxRuQFRxEzWiH
Thank you for your response.
The title change could have been co-incidental but the timing does match up.
The listing is still live, from what I can gather, Amazon is telling us that we no longer have approval to sell (on our own listing -_-)
This is the exact email Amazon sent to us regarding removing us from the listing:
When we do try and request approval, it's a dead end:
Seller_RguKGMHvWFmo3
Amazon seem to be messing around with alot of peoples listings, mine included and then refuse to help sort.
managingdirector@amazon.co.uk is probably your best bet
Amazon removed us from our own listing, made the listing inactive and placed the inventory into 'Stranded'
We have a listing that we created and own the brand registry for.
This is one of our top selling listings that we have been selling on for nearly 2 years:
https://www.amazon.co.uk/dp/B0C6FLWXQL?ref=myi_title_dp
We made a slight change to the title today and Amazon immediately marked the listing as inactive and all of our inventory as stranded.
When we try to 'fix listing issue' we are told the following:
'Request selling approval for policy compliance
Reason: Product requires approval to sell.'
Which is clearly not correct as we own the listing and do not require any approval to sell.
When we do try to try to 'request to sell' we are told '
'We are not accepting applications to sell:
Other product(s)'
Our small business is now losing money every day this listing is inactive. Any help is massively appreciated in this stressful time.
Thank you,
Amazon removed us from our own listing, made the listing inactive and placed the inventory into 'Stranded'
We have a listing that we created and own the brand registry for.
This is one of our top selling listings that we have been selling on for nearly 2 years:
https://www.amazon.co.uk/dp/B0C6FLWXQL?ref=myi_title_dp
We made a slight change to the title today and Amazon immediately marked the listing as inactive and all of our inventory as stranded.
When we try to 'fix listing issue' we are told the following:
'Request selling approval for policy compliance
Reason: Product requires approval to sell.'
Which is clearly not correct as we own the listing and do not require any approval to sell.
When we do try to try to 'request to sell' we are told '
'We are not accepting applications to sell:
Other product(s)'
Our small business is now losing money every day this listing is inactive. Any help is massively appreciated in this stressful time.
Thank you,
12 replies
12 replies
Seller_XxRuQFRxEzWiH
It has now been 24 hours since our listing is down.
Amazon support consistently tell us that there is no problem with the listing.
Can someone please help?
@Julia_Amzn
Seller_9142Dj5WApWFI
Is your seller account email different from the one you used years ago to register the brand? I had to approve myself with a letter of authorisation.
Seller_XxRuQFRxEzWiH
Always the same email and there's no way to request approval unfortunately as Amazon says they are not accepting applications to sell (on our own listing!)
.
Seller_XxRuQFRxEzWiH
It has now been 48 hours since our listing was removed.
Over the last two years, we have invested significant time and capital to grow our brand on Amazon.
We have over £20,000 worth of stock stranded and are losing sales and rank every day.
Can anyone at all help?
@Julia_Amazon@Jessica_Amazon_ @Simon_Amazon
Seller_GFH88sQvPEDFd
Hi, have you contacted Brand Registry team via Seller Central? Also check that someone hasnt changed the brand name to something else
Seller_3Bellp4jUVZBD
Are you absolutely certain that the title change is what has taken the listing down, or could that be co-incidental ? Did a robot email you to give a reason as to why theyve taken this action ? We had a similar scenario a few years back on a £400k pa sku. Can't lie, it was a nightmare, but I might know something you can try, depending on what theyve said about why the listing came down.
Seller_XxRuQFRxEzWiH
Thank you for your response.
The title change could have been co-incidental but the timing does match up.
The listing is still live, from what I can gather, Amazon is telling us that we no longer have approval to sell (on our own listing -_-)
This is the exact email Amazon sent to us regarding removing us from the listing:
When we do try and request approval, it's a dead end:
Seller_RguKGMHvWFmo3
Amazon seem to be messing around with alot of peoples listings, mine included and then refuse to help sort.
managingdirector@amazon.co.uk is probably your best bet
Seller_XxRuQFRxEzWiH
It has now been 24 hours since our listing is down.
Amazon support consistently tell us that there is no problem with the listing.
Can someone please help?
@Julia_Amzn
Seller_XxRuQFRxEzWiH
It has now been 24 hours since our listing is down.
Amazon support consistently tell us that there is no problem with the listing.
Can someone please help?
@Julia_Amzn
Seller_9142Dj5WApWFI
Is your seller account email different from the one you used years ago to register the brand? I had to approve myself with a letter of authorisation.
Seller_9142Dj5WApWFI
Is your seller account email different from the one you used years ago to register the brand? I had to approve myself with a letter of authorisation.
Seller_XxRuQFRxEzWiH
Always the same email and there's no way to request approval unfortunately as Amazon says they are not accepting applications to sell (on our own listing!)
.
Seller_XxRuQFRxEzWiH
Always the same email and there's no way to request approval unfortunately as Amazon says they are not accepting applications to sell (on our own listing!)
.
Seller_XxRuQFRxEzWiH
It has now been 48 hours since our listing was removed.
Over the last two years, we have invested significant time and capital to grow our brand on Amazon.
We have over £20,000 worth of stock stranded and are losing sales and rank every day.
Can anyone at all help?
@Julia_Amazon@Jessica_Amazon_ @Simon_Amazon
Seller_XxRuQFRxEzWiH
It has now been 48 hours since our listing was removed.
Over the last two years, we have invested significant time and capital to grow our brand on Amazon.
We have over £20,000 worth of stock stranded and are losing sales and rank every day.
Can anyone at all help?
@Julia_Amazon@Jessica_Amazon_ @Simon_Amazon
Seller_GFH88sQvPEDFd
Hi, have you contacted Brand Registry team via Seller Central? Also check that someone hasnt changed the brand name to something else
Seller_GFH88sQvPEDFd
Hi, have you contacted Brand Registry team via Seller Central? Also check that someone hasnt changed the brand name to something else
Seller_3Bellp4jUVZBD
Are you absolutely certain that the title change is what has taken the listing down, or could that be co-incidental ? Did a robot email you to give a reason as to why theyve taken this action ? We had a similar scenario a few years back on a £400k pa sku. Can't lie, it was a nightmare, but I might know something you can try, depending on what theyve said about why the listing came down.
Seller_3Bellp4jUVZBD
Are you absolutely certain that the title change is what has taken the listing down, or could that be co-incidental ? Did a robot email you to give a reason as to why theyve taken this action ? We had a similar scenario a few years back on a £400k pa sku. Can't lie, it was a nightmare, but I might know something you can try, depending on what theyve said about why the listing came down.
Seller_XxRuQFRxEzWiH
Thank you for your response.
The title change could have been co-incidental but the timing does match up.
The listing is still live, from what I can gather, Amazon is telling us that we no longer have approval to sell (on our own listing -_-)
This is the exact email Amazon sent to us regarding removing us from the listing:
When we do try and request approval, it's a dead end:
Seller_XxRuQFRxEzWiH
Thank you for your response.
The title change could have been co-incidental but the timing does match up.
The listing is still live, from what I can gather, Amazon is telling us that we no longer have approval to sell (on our own listing -_-)
This is the exact email Amazon sent to us regarding removing us from the listing:
When we do try and request approval, it's a dead end:
Seller_RguKGMHvWFmo3
Amazon seem to be messing around with alot of peoples listings, mine included and then refuse to help sort.
managingdirector@amazon.co.uk is probably your best bet
Seller_RguKGMHvWFmo3
Amazon seem to be messing around with alot of peoples listings, mine included and then refuse to help sort.
managingdirector@amazon.co.uk is probably your best bet
