FBA Lost Inventory
Hello,
We currently have a few cases open with Amazon that seem to be getting similar responses with no resolution or reimbursement. We have provided invoices of the missing units, proof of delivery and any other relevant documents Amazon have requested. Still, no resolution or reimbursement.
We have reviewed the inventory ledger report which shows that all shipped units have been receipted in at Amazon fulfilment center locations. Days later this is then reversed, matching the number of missing units. However, the inventory ledger policy states that 'Receipts' means that the units have been received in shipments to fulfilment centers. It also states that lost inventory means being eligible for reimbursement of those units.
When raising the policy with Amazon, they closed the case again with no resolution or reimbursement.
Does anyone have advice on where to go from here? It just seems to be the same routine with every case I open.
Thanks,
Kim
18 replies
Seller_ab4llgtIqsupk
Hi
We're having exactly the same problem. Amazon have received the goods and allocated three of the total twenty four that were shipped but the other twenty one are missing! Strange as the box weighed 22kgs not 2.5kgs?? There was no query from Amazon regarding this.
I am currently trying to resolve this with seller support but getting the usual responses when providing all the information they have asked for.
This is the second time this has happened this year - how can Amazon take such an ir-responsible attitude with goods entrusted to them?
Is there actually a way to actually get recompense for goods lost in Amazon's custody or do I just have to include the potential for this to happen in my costings?
Any help (particularly from Amazon) would be appreciated.
Thanks
Duncan
Julia_Amzn
Hello Duncan,
Thank you for reaching out.
Do you mind sharing a shipment ID?
Kind regards,
Julia.
Seller_ab4llgtIqsupk
Hi Julia
Thanks for coming back to me and my apologies for the delay in replying. The shipment ID is FBA15HVKX2QJ. Seller Support have now credited three items but twenty one went missing and the amount credited is also incorrect. I have queried this again with SS but received the same reply as I originally received.
Any help you could give would be much appreciated.
Thanks
Duncan
Seller_ab4llgtIqsupk
Hi Julia
Have you managed to investigate this as the same thing has happened with another shipment (ID : FBA15HX9S2NX) and I am getting nowhere with SS again?
Thanks
Duncan
Julia_Amzn
Hi Duncan!
Apologies for the delayed response.
I will address issues with both shipments 😊
Did you Reconcile each shipment?
Best,
Julia.
Seller_ab4llgtIqsupk
Thanks Julia.
I have reconciled both shipments and opened cases with SS but am getting nowhere with either.
Regards
Duncan
Seller_ab4llgtIqsupk
Hi Julia
Could you please come back to me on this today as Seller Support are just sending nonsensical emails that have no bearing on the issue and to be honest I am fed up with Amazon ignoring their responsibility for losing our goods. Someone has to pay for this and at the moment it is us through no fault of our own.
If I don't hear from you today I'll have to pass it to the Amazon UK Managing Director as I'm getting a lot of flak from my Directors for missing goods and I need to sort this out once and for all.
Thank you
Duncan
Julia_Amzn
Hello @Seller_3GU8d1jnSsAMJ,
Hope you are doing well.
Is there any progress in your case?
Best,
Julia.
