Since early 2024, we’ve been battling a major issue: our best-selling product was deactivated by Amazon without any clear explanation. We have opened more than ten support cases in an attempt to resolve the issue, but nearly a year later, the product remains inactive.

The support team itself is a disaster. Agents often do not seem to understand the problem, and instead of offering real assistance, they copy and paste prewritten responses. These replies are often vague, stating that we are "not eligible to sell" without providing any specific reasoning or steps to fix the issue. When I have insisted on more details, the next agent might offer a different solution—one that is either irrelevant or completely useless to our situation.

This cycle has repeated itself over and over again. We’ve lost not just money, but time and patience. Amazon’s support team has been unable to provide any meaningful help for months, leaving us stuck in limbo with one of our key products off the market.

Hello,

Please help us with our account, in Account Info > Identity Information we see the message "Your account has failed our verification process. Please see your email for additional information." But we don't know why our verification failed. When we called, they told us that they could not tell us more about it and transferred our case. To date, we have not received a response.

All our sales are suspended at the reserved account level. Please help us sell again.

We would like to update our information, but it is not possible to edit it.

Please help here are the case ID 10441255872

@Seller_aEROSwwdnzGiU

We have the same problem, and we seem to be in an infinite loop (appeal approved, told to wait 48 hours, contact seller support after 48 hours if no change, seller support confirms the problem but has no authority to handle it, forward to WEEE team, receive appeal approved again, told to wait 48 hours). This situation has lasted for 9 working days.

CASE ID:10517901632