About a month ago we got a notification that we needed to submit info to Amazon showing that our company operates out of the UK for VAT reasons. We submitted all of this information, however, our bank does not provide signed stamped statements so what we provided was rejected. We kept trying alternatives but all rejected, so we went down the path of getting Amazon to pay our VAT for us instead, and paid backdated VAT so we could simply move forward. All the while the messages stated that we could continue selling

Then suddenky our UK seller account was shut down and the only notice we received back when we asked why was this:

Hello,

We reviewed your account and the information you provided, and we have decided that you may not open a selling on Amazon account.

Why did I receive this message?

You cannot sell on Amazon.co.uk and Amazon European stores if you do not have a selling on Amazon account.

If you register any new accounts, we may also decline them.

The Amazon Payments team

Amazon Payments UK Limited, a private company limited by shares, is a company registered in England and Wales (registration number 11049457; VAT number: GB295 7604 60) with its registered office at 1 Principal Place, Worship St, London, EC2A 2FA, United Kingdom. Amazon Payments UK Limited is authorised by the UK Financial Conduct Authority under the Payment Services Regulations 2017 (reference number 799814) for the provision of payment services.

We called and were told it was because of the VAT issue. The VAT issue how now been fully rectified and paid up and Amazon is good with our VAT standing, but still our account is deactivated. What's worse is that our linked Canadian account has also been deactivated

We have asked time and time again why we are not allowed to have a seller account on Amazon UK, and each time we get the same answer. If we knew what the issue was we could at least start to rectify it, but nothing

Can anyone give us some advice on how to overcome this dead end? Is there a way to get Amazon to simply answer the question: Why has my account been deactivated and what do I need to do to reactivated it?

Thanks

Our Amazon UK account showed up as deactivated for lack of a UK VAT number. We are located in Europe and do not have any products in the UK warehouses, no listings in general, no orders. Legally we are not required to have a UK VAT number, as we use OSS for distance sales.

In our FBA settings the "Enable inventory storage" is stated UK and the settings are in grey colour - we are not able to change it, as it was stated long time ago. As the account is deactivated, we cannot change the selling plan from individual to proffesional and experiencing many other issues (like cannot use "Build international listings", use more reports.

Many times we contacted the Account Health specialists via call - their solution is the same - contact VAT UK team via email: vat-number-appeals@amazon.com . However, we wrote several emails to them - no response for weeks.

Does anyone have any idea how to proceed, without having to register VAT in UK?

Hi All,

Our UK account has been deactivated. We have uploaded several documents to appeal but they are rejected very quickly with no mention of what documentation is required.

Our cases are automatically closed by the automated system. There is no UK number to ring to discuss the account with. Our account health is high in the green.

We haven't sold on the UK market for several years however we need to get our UK account back because our linked US account is also now deactivated.

Has anyone had this before? Do amazon reps actually read on here?

How do you find out what they actually require?