Changing the product’s detail page to become fundamentally different from the original product listed
Lately, there has been a series of bogus violations not only on our account, but also reading similar stories on forum threads.
First, it was Customer Product Review Policy. After a month of debate, it was determined to be sent in error and removed.
Now this - "Changing the product’s detail page to become fundamentally different from the original product listed"
We appealed - we are not a Brand Owner of the ASIN, nor did we change the picture or the description in any way. The Product Listing or Management department has a history of all revisions, which can be traced back.
Obviously, the appeal was denied. What next? Has anyone received the same violation lately?
3 replies
Emet_Amazon
Hello @Seller_Px6QkVa9HjgaM,
Thank you for posting your concerns with a new policy violation.
Lately, there has been a series of bogus violations not only on our account, but also reading similar stories on forum threads.
First, it was Customer Product Review Policy. After a month of debate, it was determined to be sent in error and removed.
Now this - "Changing the product’s detail page to become fundamentally different from the original product listed"
As mentioned you had just recently resolved a separate policy violation. Understanding there is a new issue you've encountered, I wanted to see if you are able to share your related performance notification? This will help me in researching your situation and providing any necessary guidance to help resolve the issue.
Surrounding the product itself, you mentioned you were not the brand own nor did you change any pictures or descriptions. Can you share the ASIN involved? I would also ask you advise on what you've provided to dispute this claim.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_Px6QkVa9HjgaM,
Thank you for posting additional information.
ASIN: B098LT98RZ
Attribute changed: Image tampering : 41uWyYUberL
This information is very helpful, I was able to look over the ASIN and see that there was an image contributed to the listing but was also deleted not too long ago. So I am able to seek further clarification on the situation, I have shared this issue with the appropriate teams to conduct a further review. This team will review the situation and provide further information, or take any necessary actions to resolve the situation.
Once I have more details surrounding their progress, I will reach back out to keep you informed. The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
