A-Z CLAIM WRONGLY PURSUED.

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Seller_paHFGrwQP1bZB

A-Z CLAIM WRONGLY PURSUED.

Just recently we had an A-Z claim for a non delivery despite Royal Mail Tracking suggesting that the item was delivered We also had Amazon Customer Service write to us to say that could we contact the customer as they were unhappy with the quality of the item.I replied to the A-Z team twice and told them all of the above in more detail and the claim has been granted because I didn't reply within the agreed time frame.This is all wrong as they simply ignored the facts that how can an item go missing and then the customer wants to return it and then subsequently claims it hasn't arrived.Can anyone suggest how I can resolve this ?

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