Two seller are selling my brand without approval
I have a listing under my brand, wich is registered and enrolled in amazon brand registry, and today I found out that 2 chinesse seller just attached themselves to my listing as if they were also selling my brand, and I DO NOT sell my brand to anyone else. I tried to report them but the option "A product detail page is unlawfully using my trademark (e.g. in product title, product images, product description)." is not available, i do not know why.
So please if someone can help me and explain to me how to report them, because I don't know what are they selling and this affect my brand.
4 replies
Seller_kIukTwdhvntAp
Since you are in BR, you might have to do a test buy (but might be able to report infringement without one!
Then you can try --
WHITELISTING
It seems clear that Amazon is only allowing MAJOR brands to 'whitelist' which sellers are authorized.
It was suggested by one of the long term experienced sellers on a different forum that the following has worked successfully in the past.
Have your attorney send a carefully worded Demand Letter (by Certified Mail) to Amazon’s "Office of the General Counsel".
These are the most recent addresses I could find for the legal beagles…………...
Amazon.com Legal Department
410 Terry Avenue North
Seattle, WA 98109-5210
Amazon.com Legal Department
P.O. Box 81226
Seattle, WA 98108
I would think that you would want to include appropriate paperwork showing ownership of the TM from the USPTO, proof of registration in Brand Registry, and, any links to cases and messages that show that SO FAR Amazon has refused to protect your brand.
Basically, you need to put Amazon on notice that you expect the protections promised by Brand Registry.
OTHER addresses for other purposes --
These are the most recent addresses I that found on a different (more useful) Forum for the legal beagles…………...
For email and mail delivery use:
Amazon.com Legal Department
P.O. Box 81226
Seattle, WA 98108
Phone: (206) 266-4064
Fax: (206) 266-7010
E-mail: copyright@amazon.com
For courier delivery use:
Amazon.com Legal Department
410 Terry Avenue North
Seattle, WA 98109-5210
USA
For sending a legal “process” item:
Amazon.com, Inc.
Corporation Service Company
300 Deschutes Way SW, Suite 208 MC-CSC1
Tumwater, WA 98501
Attn: Legal Department – Legal Process
Sandy_Amazon
Hi @Seller_Afz29fZfn9X4j
My name is Sandy from the Community manager team here on forums.
Amazon's policies allow any seller to list items for sale on an ASIN so long as the intellectual property accurately represents the item being sold and has not been illegally reproduced. This includes intellectual property for which you are the rights owner.
If you have a registered trademark, please use the Brand Registry report a violation tool and report as product is counterfeit. If you cannot select this option, it means that your trademark is still pending and only trademarks added to your Brand Registry account and those enforceable in the jurisdiction of the selected Amazon store can be selected.
If you have a pending trademark, you can complete a test buy and report 2 ways.
1. Brand Registry Report a Violation tool -> Trademark infringement -> A product or its packaging has my trademark on it.
2. Report Abuse tool -> The product received is different than the product on the detail page (different version, model or product)
Please let me know if you have any questions.
Sandy
