How do I add a 1st class post option (0% VTR)
Hi,
I have standard 2nd class shipping on my orders (all sent letter post).
I recently added the 2 day priority shipping to my template. Customers could pay extra for 1st class delivery and many took this option up.
However the option is no longer there after about a week.
I see that I have a 0% valid tracking usage rate and I wondered if that was why the 2 day shipping option had been stopped?
Can I have the VTUR set to N/A to get around this problem?
All postage bought through Amazon.
I have been emailing back and forth all week with Amazon but I'm getting bot replies all with wildly varying responses, none of which help at all.
I'd really appreciate any thoughts? Many thanks.
19 replies
Seller_ZJhFeE3tNKzfh
check if you are actually eligible for Premium Shipping
Can do that on the eligiblity page here
Seller_ZJhFeE3tNKzfh
@Seller_PmbqqwGMuOP5b in fact your issue is standard 1st class is not a valid service for premium shipping, so that is your issue.
You either need to use tracked 24/48 or special guaranteed delivery.
Seller_d8YGbIjNqwFxn
I sell greeting cards as well
If you are offering a 2 day premium shipping service you should really be using something such as tracked 24 for this.
I use RM guaranteed next day delivery for 1 day shipping and tracked 24 for 2 day shipping and charge premium prices for these services.
Customers do pay the extra for a faster service. With greeting cards you will always get someone who has forgotten an occasion and want something fast.
