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1st & 2nd class Royal Mail Delivery Confirmation
10 pages of case tennis with Seller Support (no surprise)
If I send an item 2nd class using Click and Drop I get a long reference number that I can check delivery.
If I do the same on Amazon Buy Shipping I do not, no one seems to know where this reference number is.
All 1st class and 2nd now get delivery confirmation, so why are Amazon buy shipping refusing this and how do I challenge when a customer says not been delivered if Amazon won't give me the information. I've redacted the tracking number to protect the customer.
14 replies
Seller_19xPhE8YgkmxW
Hi DJC123,
I send large letters and small parcels 2nd class (unsigned) using Amazon Buy Shipping and post at a Post Office.
They issue me with a Proof of Posting which has a trackable Barcode Number on it
Does this help at all?
All Best
Brian
Seller_KlbXZHzQGSDZv
we dont use buy shipping rather royal mail click and drop this inserts the number onto the order info on amazon I would have presumed that buy shipping would do the same have you checked the order info on amazon.
Seller_1b2UJfOrEp7MC
if you go to the order and select print label again, it has the tracking number on the label when the label comes up. then go to royal mail tracking and enter this number .
However Royal Mail fail to scan most of these on delivery anyway so it usually just says we will attempt to deliver bla bla and you end up having to refund the customer
Its annoying that this number is not entered onto the order when you buy the shipping especially when amazon inflate the cost of royal mail postage for parcels .
i would not even contact Seller Support, they literally never understand anything at all about anything and you end up frustrated
hope this helps and wish you all the best
Seller_DfMOm9tgJKAex
delivery confirmation is pointless anyway, amazon dont accept it in the case of an A-Z
also it only confirms delivery, but not where
Seller_1QPsxXzbv0YGj
Not all 1st & 2nd class get delivery confirmation. Only Large Letter and Parcels. Standard Letter size is not confirmed.
Seller_2PJJEd2rbDKIb
Best way to challenge the delivery is to make a compensation claim with Royal Mail, they will either refund you or provide evidence that the item was delivered within a GPS location.
It still wont work with the A-Z claim anyway.
Out of 8 INR orders, RM refunded one and gave delivery confirmation on the other 7.
Seller_DlXdFZxY43j9O
Whenever I use buy shipping I always get tracking numbers and delivery confirmation etc
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