Hi,

I have received a product authenticity violation, I have provided several invoices direct from the manufacturer, however they keep rejecting it. My listing is at risk of being closed.

What can I do more to prove the authenticity.

Note, I have already spoken to seller support and haven't received much help.

Many Thanks

Hi guys,

I have been facing a product authenticity claim since 30 April now and my invoices are not being accepted. They are direct from the brand and I have uploaded all information that the account health team have asked for. They told me to get them signed. I got them signed. They told me to get it stamped. I got it stamped.

I then asked for hard copies from the brand which they sent and I sent this to submission which also got denied. The brand is a US brand and they have a subsidiary in Europe and because the listing is named under the US brand and not the Europe brand, they somehow cant link them together even with relevant address, email and phone numbers I have provided. Furthermore, I provided them with a brand authorisation letter. What else can I do?

My account has been on hold since 12 Aug due to product Authenticity claim by 4 customer over 3 different ASINS. We caught those customer tried to returned us their old product back once denied by my staff customer opened Authenticity claim and received a refund.

ASIN: B07SR4R8K1 ( Xbox Elite 2 Controller)

ASIN: B08GD9MNZB ( Xbox Series S)

ASIN: B08H93GKNJ (Xbox Series X)

ASIN: B08H93GKNJ (Xbox Series X)

I always buy my stock from U.K. Vat registered suppliers and gave invoices which can cover up my last 365 days sales volume. Tried submitting appeal 7/8 times already even with Covering letter from my supplier and distributor.

I have sold over 9k units of different ASINS overall but Amazon don’t care about it Bz of those 4 strikes I have received on above mentioned ASINS.

I am getting exact same message on all my ASINS appeal tried calling Account Health Specialist as well but they are absolutely no help

We received your submission but do not have sufficient information to reactivate your listings.

Why did this happen?

You have not sent us sufficient information that we previously requested from you. We requested this information to address the complaints we received about the authenticity of your items. For privacy reasons, we do not provide details about our investigation methods.

What happens now?

Your listings will remain deactivated. If we receive more complaints about your listings, we may deactivate your Amazon seller account.

You can see your balance and settlement information in the "Payments" section of Seller Central.

How do I appeal this decision?

If you have additional information that you have not yet provided, you can submit your appeal by following the instructions on the "Account Health" page in Seller Central:

You can get help creating your plan in Seller Central Help:

To view your account performance, select "Account Health" on the home screen of the "Amazon Seller" app on your iOS or Android device, or go to the "Account Health" page in Seller Central: