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Update to Fulfilled by Merchant order cut-off time email
Received this email a while back. Has anyone managed to find how to put the cut off back to 11.59pm? The instructions in the email don't match what I see on screen!
Email below for reference:
Hello
We’re updating the default order cut-off time for Fulfilled by Merchant orders so that you can show faster delivery promises and help increase your chances of winning the featured offer.
Starting on March 10, 2025, the default order cut-off will change from 11:59 p.m. to 8 a.m. the following morning for orders with standard shipping (excluding orders with 0-day handling time). As most warehouses open in the morning, orders received between midnight to 8 a.m. are usually processed just as quickly as orders received the previous evening.
The order cut-off time determines the ship-by date for your orders. The ship-by date is calculated using the handling time that you set to pick, pack and ship the order. For example, after March 10, an order with 1-day handling time made before 8 a.m. on Wednesday would also have a ship-by date of end-of-day Wednesday.
If you prefer, you can change the default order cut-off time to any time between 11:59 p.m. and 8 a.m. To do this, go to Shipping settings > Order fulfilment settings > General order fulfilment settings and select your desired cut-off from the drop-down menu of “Standard delivery (excluding 0-day handling time)”.
Note: The customer-facing order cut-off time is one hour earlier than the cut-off time that you set.
For more information, go to Modify handling time.
The Amazon Services team
8 replies
Spencer_Amazon
Hello @Seller_Sp0MDHOM1olT2,
Have you opened a case with Seller Support?
Regards, Spencer
Seller_Y9fFZ8oEs17ES
I opened a case with seller support on this issue and it was a complete waste of time, as the reply I got back from them is they are not aware of any changes happening. So if they are not aware of this what chance do the rest of us have???
Would be a great idea if Amazon made all staff fully aware of any policy changes
Seller_Y9fFZ8oEs17ES
Amazing how MOD's just completely disappear when asked questions!!!!!!!!!
@Spencer_Amazon
Seller_Sp0MDHOM1olT2
HI Spencer,
Thanks for the reply., I've not opened a case as the email suggested that this was a setting we could change.
Is this something that can only be done by seller support?
Thanks,
Dave
Spencer_Amazon
Hello @Seller_Sp0MDHOM1olT2,
Let me share this article with you: Modify handling time.
Here is a lot of information regarding the shipping settings like:
- How can I update the default handling time?
- How do I enable automated handling time?
- How do I disable automated handling time?
and much more. You can raise a case with Seller Support if it is not clear.
Regards, Spencer
Seller_Pga4Dk9BXIGHH
Hello @Spencer_Amazon
I'm in need of your assistance please, I've tagged you in my recent discussion regarding needing to reschedule a qualtrics virtual interview, long story short, i'm trying to recover my inventory, amazon isn't responding to the invoices i send them, i'm unable to complete the qualtrics virtual verification amazon is asking of me because the link they sent me says 'session expired', my inventory will be disposed of on 04/04/2025, and amazon has disabled my ability to respond to cases.
ill send over any requested information, i just want to have this sorted before my inventory is destroyed please.
Seller_QFivb25YBNqBc
If you disable SSA, it will allow you to make changes to your shipping settings.
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