Hello.

I received first e-mail from Amazon late May that I need to attend a video call for identity verification. I chose time slots, got confirmed the time and attended the interview. I waited 1 hour for Amazon Employee to show up, but noone attended it. I close the call. Few days later I received another e-mail stating that I need to attend another interview, again chose the time slots and same thing happened - no person showed up.

Now 3rd time I was asked the same again. This time I contacted Amazon UK customer help line and they told me that I can disregard the e-mail because it was written from ''Amazon US'' and not UK, so I do not need to attend the interview. I listened to this advice.

Next day I logged into my UK account and here it is - your account has been deactivated. Reason:

''We regret to inform you that we could not verify your identity and the documents that you provided during the video call.

Your account will be deactivated, and you will no longer be eligible to sell on Amazon.''

Now, all my information is verified, but account is still deactivated. Multiple times I asked to re-schedule the video call, but I am yet to hear from Amazon. It seems my account is for some reason being mistaken for an US account, which I do not have...

Is there any hope to get my account activated? @Seller_TSXM2A5nxWSuH @Seller_Huz6FT08OxHAR @Seller_yk3kzHpjMMa4B

Thank you.

I had an email about my account will be deactivated on the 10/01/2025, and funds will not be transferred to me.

I’ve just been through a video call , giving evidence of my documents etc,

Just got an email to say “my funds will be disbursed on the next settlement date”.

But nothing about my account being safe?

Dear Amazon Seller Support Team,

I am writing to address the deactivation of my Amazon seller account registered under SDB BUY LTD, which occurred due to concerns related to document verification and compliance with Amazon’s policies. I would like to clarify the situation and request your assistance in resolving this issue, as I believe my account is fully compliant with Amazon’s guidelines.

Business Address Verification:

I use a virtual office provided by Icon Offices Limited for my Amazon seller account. I have submitted an invoice from Icon Offices Limited confirming that this address is officially allocated to SDB BUY LTD. The address registered in Seller Central matches this invoice, and I kindly request that this document be accepted as valid proof of address.

Compliance with Amazon’s Policies:

I have consistently adhered to Amazon’s policies, particularly those outlined in Section 3 of the Amazon Services Europe Business Solutions Agreement. All business operations, including sourcing and shipping, are legitimate and fully compliant with Amazon's guidelines, including drop-shipping policies.

Clarification Regarding Personal Address in Pakistan:

If the issue pertains to my personal address in Pakistan, I would like to clarify that I am prepared to provide an electricity bill under my name as proof of this personal address if required.

Supporting Documents:

I have submitted various documents to the account health section, including proof of business address and an electricity bill dated within the last six months for my personal address in Pakistan. Despite these submissions, I have been receiving automated responses indicating the information is incorrect.

Request for Call Verification and Account Reactivation:

I kindly request the reactivation of my account, as I have not violated any of Amazon’s policies. I believe this matter is solely related to identity verification, and I am willing to undergo call verification to resolve this issue promptly. Previous attempts to reach out have not adequately addressed my concerns.

Important Request: In light of the above clarifications and supporting documentation, I respectfully ask that anyone on this forum escalate my request to enable the "Call Me Now" button in my Account Health dashboard. This would allow me to speak directly with Seller Support and expedite the resolution of this matter.

Thank you for your attention and assistance in resolving this issue. I look forward to your prompt response.

Best regards,

Ghulam Rabani

SDB BUY LTD