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False A-Z claim with proof. Amazon sides with customer
026-7934388-9025929
@Ezra_Amazon
@Winston_Amazon
Wondering if you or someone can help - a claim was made against the order as above. The customer orders on a Thursday at 0943 and the order is received at the shipped address the next day, Friday 0954. So from ordering to fulfilling 24hrs and 11mins. Proof of delivery was given to the customer. As it turns out, Amazon have messaged the customer telling her the package is lost - this is not the first time for her or us - and yet, the package is there as proven by photos and signature. the customer states and sends proof of an incorrect Amazon update of a lost package. She then buys another gift from elsewhere. So now she starts a false claim of nothing received though it's clearly at the shipping address, I believe it's because shes had to pay twice thanks to Amazon's messaging service. A-Z claim made, appealed with evidence, upheld.
Not a one off. Another customer messages previously, stating they've been told their package is lost. They message us to state, not only is that incorrect but they are drinking the beer already. what is amazon doing about incorrect messages?
This is becoming ridiculous for small companies to manage. If I go back through the A-Z claims, I would think there's several hundreds of pounds worth of incorrect claims made which just get ignored
@Ezra_Amazonand @Winston_Amazon please reinvestigate, look at the chat between the customer and I and look at the evidence provided from us both.
Dan
1 reply
Seller_feTb17XCR9uQE
@Ezra_Amazon@Winston_Amazon I appreciate you are busy, but could you advise on what can be done?
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