Hi Amazon @Amazon ,I hope you are doing well. I am facing an issue with our account, which has been deactivated, and we are unsure of the reason. Could you please provide the exact details behind the deactivation and clarify why it happened? I would like to know the cause of the deactivation, under what conditions it occurred, and what steps we need to take to reactivate it. there are no details in performance notifications and there is now support from Amazon.

Please let us know what requirements are necessary from our side to resolve this and reactivate the account.

Thank you for your assistance.

Subject: I have a question about my account or need help with an appeal.

Subject: Urgent Request for Account Review and Reinstatement

Dear Amazon Support Team,

I hope this message finds you well. My name is Li Ziyang, and I am the owner of [LISHAOSHANGMAO]. I am writing to respectfully request the urgent review and reinstatement of our seller account, which has been suspended for nearly 10 months.

We fully understand and respect Amazon’s strict policies regarding intellectual property rights. Since the suspension, we have been actively working on addressing the issues and ensuring that our store complies with Amazon’s rules. We have also been waiting for a response to our previous appeal, but unfortunately, we have not received any feedback or resolution from Amazon, which has significantly impacted our business operations.

I would like to highlight the following key points to clarify our situation:

1. Legitimate Authorization for Lamborghini Products: We hold a legitimate trademark authorization to sell **LAMBORGHINI** branded products. All related documentation, including the trademark authorization letter, purchase invoices, and sales certificates, have been submitted and are attached once again for your review.

2. Training and Compliance Efforts: Since the suspension, we have implemented comprehensive training programs focused on Amazon policies, intellectual property rights, and business compliance. We hired a legal professional to lead the training, and we also enrolled in Amazon’s official compliance courses to ensure that we are fully aligned with Amazon's standards. Our team takes these matters very seriously, and we have taken extensive steps to educate and prepare our staff to prevent any future issues.

3. Documented Evidence: Attached are the physical and electronic versions of the Lamborghini trademark authorization letter, purchase invoices, and sales certificates, all of which are legally binding documents proving that our sales are legitimate and that we have not violated any intellectual property rights.

We sincerely believe that our account was suspended due to a misunderstanding or oversight. We have always followed Amazon's policies and operated with integrity. Since receiving the suspension notice, we have been diligently working to resolve any issues. We have corrected any potential oversights, strengthened our supplier verification process, and taken steps to ensure compliance in the future.

Given that our store has been suspended for nearly 10 months, we urgently request a review of our case. We are ready to provide any additional information or engage in video verification if necessary. We are committed to following Amazon’s policies and delivering quality, compliant products to our customers.

We kindly ask for your prompt attention to this matter and hope for a quick resolution so that we can resume our sales operations and contribute to Amazon's marketplace.

Thank you for your understanding and assistance.

Sincerely,

Hello,

our account has been blocked since November 2024 even though all reports of products allegedly violating the rules have been submitted after providing evidence that this is not the case.

Our account is healthy, we have no error messages in it. Despite this, nothing is happening and we are desperate about it.

Even calls to support have not helped and we do not know what to do next.

Therefore, we ask you who could help us to contact us.

Thank you for any advice