My account has been deactivated in error. Please see the notification from amazon below

"Hello LarxAcessories,You have been found to be related to an account beginning with Larx Acessories.We received your submission but do not have enough information to reactivate your account at this time."

I have only one seller account which is called Larx Acessories I am unable to rectify this issue. I submitted response to amazon saying I have only one account, but they asking are more information. I don't know what to provide. I am unable to create new case, its closing automatically.

Please see the performance notification below

Hello LarxAcessories,

You have been found to be related to an account beginning with Larx Acessories.

We received your submission but do not have enough information to reactivate your account at this time.

To reactivate your account, please provide evidence that you once owned the account or had account rights but no longer own it or no longer have account rights by providing supporting documentation. This includes but is not limited to sales deed, purchase agreement, business transfer agreement, or contract termination.

How do I send the required information?

Please click on the View Appeal button on the Account Health page (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap) and submit additional information as requested.

What happens if I do not send the requested information?

If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.

We're here to help.

If you have questions about our Multiple Account Policy or information requested above, please read our “Selling Policies and Seller Code of Conduct" (https://sellercentral-europe.amazon.com/gp/help/1801).

I`ve dot such email:

"Your Amazon.co.uk Seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you, but will be held in your account while we work with you to address this issue. This may take up to 90 days, but funds may be held for longer. Please ship any open orders to avoid further impact to your account.

Why is this happening?

You have a separate account STORE OF CHOICE LTD which was enforced for violating one of our policies. As a result, you may no longer use the STORE OF CHOICE LTD Selling account to sell on Amazon.co.uk.

How do I reactivate my account?

In order to reactivate this Selling account, STORE OF CHOICE LTD please follow the below steps:

1. You must first reactivate the account associated with STORE OF CHOICE LTD by submitting an appeal. Please follow the instructions in the communication received for that account.

2. Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, STORE OF CHOICE LTD by using this link: https://sellercentral.amazon.co.uk/performance/notifications. When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.

What if I don’t own the account – STORE OF CHOICE LTD ?

If you believe you do not own the other account, please follow the below steps:

1. If you once owned the account/were a rights owner but no longer own it/no longer have account rights, please submit an appeal following this https://sellercentral.amazon.co.uk/performance/notifications and provide supporting documentation to show that you no longer own it/no longer have any relationship to this account. Supporting documentation may include sales deed, purchase agreement, or business transfer agreement, contract termination, etc.

2. If you do not recognise the above account and believe this de-activation was in error, please submit an appeal following this link: https://sellercentral.amazon.co.uk/performance/notifications and confirm that this account does not belong to you. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future."

After watching the instructions and video guides, I tried to write an appeal regarding the activation of my account. I received about six rejections and am starting to lose hope of restoring access. The most interesting thing is that the video instructions recommend providing proof of company ownership, but there’s no option to attach a document in the appeal. I think the blocking occurred because I used two browsers on one computer. Now the question is, how do I prove that I am who I am, and that my company belongs to me? ;( Please help!

Its been over a month now my account has been deactivated. SO in march this year i have sold 40 units of one item and got 1 complaint from a customer about authenticity of my product. Amazon have asked me invoices which i have provided but amazon have rejected the invoices and said the dont have enough information. So instead i did send a acknowledgement to amazon to get rid of this violation and didnt sell this product again and after acknowledge amazon have taken down my listing. In july this year i was going through my inventory page and saw that inactive listing and have deleted it. just because i deleted it amazon thought i have updated the listing so they have deactivated my account and asked for the invoices. I have the same invoices which i already have provided to amazon in march which amazon have rejected and asked for more. So i called up health team and asked for help because my inventory is sitting at one of amazon warehouse and my account is deactivated in error. I suggest anyone from amazon try to understand my situation i didnt sell that particular product after the acknowledge was sent to amazon in march and i have no plan to sell that item ever again. PLEASE DO CONCIDER MY EXCEPTIONAL CIRCOMSTANCCES AND REACTIVATE MY ACCOUNT.