Customer destroyed item.. I got 33p restock fee
Is there anyway of appealing a T-CLAIM? I had a customer buy some items… use them and send them back after a month… When I messaged the customer they said they were sorry and to keep the items and not issue a refund, however, it’s refund at first scan… I opened a t-claim and sent amazon the customers message and photographic proof of the damage and all I got back was a 33p restock fee! The items had holes in and had to go in the bin…
0 replies
Seller_esvgLzKXw2YAl
I’m not entirely sure as to exactly what you mean here, but what I am certain of, is that you didn’t get a restock fee. It is against Amazon rules to charge for a restock fee.
Seller_rGtEcZnu0JTRD
Presume as the customer sent back with the reason no longer needed, then the customers original refund would have had the return postage deducted. From my experience the maximum they refund when incorrect or damaged items are returned is 50%, so if you sold 3 items @ 2.99 each = 8.97, customer already paid return postage assuming Royal Mail would be 4.02, plus the 0.33 x 3 units you received from Safe-T claim then you are at just over the maximum 50% that they usually pay out for these.
