Suspended for VTR
Hello,
We have had listings suspended in some categories due to low VTR. We use DPD and UPS as carriers and have now put a system in place where upon collection of parcels from our warehouse, we confirm the shipment in Amazon and provide the tracking number.
We have sent in 3 appeals to reactivate our listings but have received the same response all 3 times.
I’d appreciate any advice on what we can do to have our listings reactivated.
In last 3 weeks, all orders have been shipped with VTR and our rate has gone up to 89% and I sent the invoices that DPD and UPS supplies us with to show that we use only tracked shipping.
Please see response from Amazon below.
Thanks
We received your submission but we do not have enough information to restore your seller-fulfilled listings at this time. To restore your seller-fulfilled listings, please address the questions below in greater detail and submit the information via email to op-pso-vtr-appeals@amazon.co.uk:
– What are the root causes that led to a lower than expected Valid Tracking Rate?
– What actions have you taken to resolve the lower than expected Valid Tracking Rate?
– What steps have you taken to prevent a lower than expected Valid Tracking Rate going forward?
Also provide the following:
– Any evidence or examples that demonstrate that your account has complied with our policy.
What happens if I do not send the requested information?
If we do not receive the requested information, your seller-fulfilled listings in the affected categories will remain deactivated.
11 replies
Seller_BS5lg2keRs2QO
We’d need to see your most recent appeal to offer much in the way of practical help.
Seller_yvRguI2cn3c9B
Q1 - Amazon metrics do not work
Q2 - Notified Seller support that Amazon metrics don’t work
Q3 - Allowed Amazon to close the listings and take my business elsewhere, like eBay where they are going great guns
Seller_ojsOqtqEWg6d5
Plan of action to reinstate selling privileges
What was the root cause that led to the issue?
The root cause that led to the issue was the failure to add Valid Tracking numbers to orders shipped. All our orders are shipped using DPD and UPS fully tracking shipping methods. Unfortunately, we did not enter these tracking numbers into the Amazon orders before the goods were delivered to the customers.
What actions will you take to resolve the issue?
We have now taken steps to add the Valid Tracking numbers to all orders upon shipment of orders. We use DPD and UPS as shipping carriers and we receive the tracking number when they collect the parcels from us. We then immediately add the valid tracking numbers to amazon and confirm the shipment.
What steps will you take to prevent future issues?
I have attached our most recent invoice from both DPD and UPS. You can see on both invoices that all our shipments have tracking numbers and we only use tracked shipping methods for all our orders. The steps we have taken will ensure that the tracking numbers provided by UPS and DPD upon collection of orders from Lehmanns will now be provided immediately to the customer together with confirmation of shipment in Amazon.
We have already instigated these measures in action - please see our VTR report which shows that since the 16th November 2021, there have been no non compliant orders.
