Hi all,
I’m posting here in the hope of getting visibility from an Amazon moderator and also to hear from other sellers who may have gone through something similar.
We submitted a mediation request on 23 April 2025, under case ID 11050071162, regarding a deactivation for a product authenticity issue (which we’ve fully accepted and corrected). The 10 working day SLA has now long passed — it’s been over 23 working days — and we’ve received no contact or update whatsoever.
We submitted a second case afterwards to attach extra documentation, which triggered a duplicate case ID (11087446782). However, this appears to have caused some confusion, as we were told to refer back to the original case — the one we’ve still heard nothing on.
We’re a small UK-based seller, and this account is our only trading channel. We’ve done everything right since the deactivation:
✔️ Removed the offending ASIN
✔️ Cut ties with the supplier
✔️ Submitted corrective documentation
✔️ Followed mediation procedures to the letter
Yet, we’ve had radio silence.
Has anyone else experienced their mediation request being ignored or delayed far beyond the 10-day guidance?
If so, how did you escalate it or get it reviewed?
Would really appreciate any help, advice, or support from the community or a moderator. We’re trying to do the right thing but have no route of communication left.
Thanks in advance,
Alex
