Hello,

We just received a seller feedback which is completely a product review. This affects our rating and ODR negatively.

Can you please check it and remove the feedback? It is attached.

@Seller_Huz6FT08OxHAR @Seller_mIRnuhdx7l5sN @Seller_iTgjdgiRqiPsn @Seller_DNQGSsdC7DccM @Seller_TSXM2A5nxWSuH @Seller_fgtTzyHQfOM1x @Seller_hnDMgUKxMh1V4 @Seller_z3k8APxGfbQEK @Seller_gAhPNiLrkfTcr

Hi everyone,

We delivered an order before it's latest delivery date, which come around as a negative seller feedback because the customer wasn't expecting it. We believe that this is not fair and request for the feedback below to be removed.

@Seller_Huz6FT08OxHAR @Seller_mIRnuhdx7l5sN @Seller_iTgjdgiRqiPsn @Seller_DNQGSsdC7DccM @Seller_TSXM2A5nxWSuH @Seller_fgtTzyHQfOM1x @Seller_hnDMgUKxMh1V4 @Seller_z3k8APxGfbQEK @Seller_gAhPNiLrkfTcr

Re: @Seller_Huz6FT08OxHAR @Seller_z3k8APxGfbQEK

Hi ,

Case ID - 10541587822

There was negative feedback left on our order which highly likely is a mistake or intended for other seller and it would not get removed. Its also has false accusations destroying our reputation.

From us the customer has bought only one coat for £84.99 which has been returned and we issued a full refund for £84.99. The customer has written that they received a refund for only £45 and that there were some fees and deductions which we don’t know where they come from.

Probably this customer has bought coats from other sellers and by mistake wrote this negative feedback on our order. In the feedback it says that the customer bought 3 coats... We have only one order from this customer for one coat and we issued a full refund £84.99 for it. Could someone from Amazon check it and remove this feedback as it is not correct and damages our reputation?

Thank you in advance.