Hi@Seller_Huz6FT08OxHAR @Seller_Udi0JNbTrsmUV @Seller_z3k8APxGfbQEK

We shipped this order using buy shipping 202-0547423-2414755 and the customer filed an AtoZ claim as it did not arrive. We're happy to refund them but as we used Buy Shipping this should not count as an ODR defect. We appealed this - Appeal by: Jan 16 which was rejected.

To quote Amazon's policy . . . . Amazon Buy Shipping Policy states the following: A-to-z Guarantee claims: If you purchase Amazon’s Buy Shipping and dispatch on time, you are protected against A-to-z claims where a customer reports problems with delivery. Those claims will not affect your Order Defect Rate but you are still responsible for the financial loss of these claims.

Can you amend this so our ODR is not impacted? Really appreciate your help !

We shipped this order using buy shipping 202-0547423-2414755 and the customer filed an AtoZ claim as it did not arrive. We're happy to refund them but as we used Buy Shipping this should not count as an ODR defect. We appealed this - Appeal by: Jan 16 which was rejected.

To quote Amazon's policy . . . . Amazon Buy Shipping Policy states the following: A-to-z Guarantee claims: If you purchase Amazon’s Buy Shipping and dispatch on time, you are protected against A-to-z claims where a customer reports problems with delivery. Those claims will not affect your Order Defect Rate but you are still responsible for the financial loss of these claims.

@Seller_Huz6FT08OxHAR can you amend this so our ODR is not affected?

Hi,

We've had an A=Z claim for an order that was shipped using Amazon's Buy Shipping and the ODR affected shows yes. An appeal was denied even when we stated that ODR should not be affected according to Amazon's policies. Could a mod help us with order 202-9175234-3905125 please?

@Seller_hnDMgUKxMh1V4, @Seller_Huz6FT08OxHAR

Thank you!