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I need urgent help
Hello,
Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.
We're here to help
For more information on our requirements, go to "Amazon Services Europe Business Solutions Agreement":
https://sellercentral.amazon.co.uk/gp/help/201190440
If you have questions about our policies or the required information, you can contact us:
https://sellercentral.amazon.co.uk/cu/contact-us
Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
https://sellercentral.amazon.co.uk/performance/dashboard?ref=ah_em_ap
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Europe Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Europe Business Solutions Agreement
To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
-- Download the Amazon Seller app for Android:
Seller Performance Team
Amazon.co.uk
Hello, everyone. Despite working on this issue for weeks, I haven't been able to solve it. My products and payment are stuck, and I would really appreciate your help on how to resolve this problem and what I need to prove.
12 replies
Seller_ginKiclb01hvT
Hey,
A Section 3 suspension is a deactivation of an Amazon seller's account due to a violation of Amazon's Business Solutions Agreement (BSA). This could be due to Selling counterfeit or restricted products, Manipulating reviews, Breaking Amazon's terms of service, Failing to meet performance metrics, and Listing prohibited or misrepresented products.
Is there any additional information from Amazon within the initial suspension notice that you can advise so we can try and help ?
Seller_rBWFQ5y45HPW9
I have had almost exactly the same problem. Amazon de-activated my account in early November this year, despite confirming by email on 24th October 2024 that it had successfully passed the verification process. When I complained, after numerous attempts to get anything sensible from their staff, I was informed that the de-activation was due to a high Invoice Defect Rate. I responded by sending them a copy of the Performance page which showed that the Rate was zero.
I was then informed that if I sent the account verification documents to them by email that would be considered in terms of re-activation of my account. I did that three times without getting any response.
Amazon are still refusing to re-activate my account. I have been selling my products on Amazon for over 12 years without any problems.
Seller_rBWFQ5y45HPW9
This is nonsense. If the account has been de-activated wrongly it is impossible to get it re-activated again because the responses are compiled by a robot. There is no way to get to talk to anyone at Amazon re the situation.
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