I open my seller account long time ago. I haven’t started selling yet. Just a few days ago, i decided to start selling. I opened the account but it shows deactivated. Amazon said I have another account. Due to that reason, my account was deactivated. However, I don’t have any other account. I do have Amazon normal account for buying or shopping. But I don’t have any other seller account. I explained so many times but always get replies same that I got another account. Can anybody help or suggest me what to do?

Can anyone help me with my selling account deactivation for a reason which wasn't communicated to me prior to my account deactivation.

I received a mail on the 27th July which stated that "You have not provided the information that we requested 14 days ago. As a result, your listings are no longer active". My selling account was deactivated due to non submission within 14 days of certain information for the verification of my Amazon selling account. However, I didn't receive any mail suggesting that I should submit any information. I called the seller's support severally and explained to them that I didn't receive any communication prior to the account deactivation, but up till now my account remained deactivated.

I need people with wealth of experiences and knowledge in this area of Amazon operations to come to my aid and help me sort out this action against my livelihood. Thank you

I have been going back and forth with Account Health who have deactivated my account - along the lines of multiple account policy. I haven't started selling on Amazon yet. I created an account and have had my ID etc verified. My account is showing as it's healthy and doesn't have any policy violations. I can't find any details of having another account anywhere. The email I received talks about the same account name twice - the one I am trying to re-activate. Its very confusing. Whenever I submit to be re-activated, I get the same standard response 'we don't have enough information to reactivate your account'.

I raised a support case with Amazon Account Health team to help with the error, but I get an auto response email saying I need to submit information via the Account Health submit an appeal system on Seller Central. I've done this numerous times but I'm not getting anywhere. I could really do with speaking to someone to try and get to the bottom of the issue but there doesn't seem to be this option for Account Health.

Please please help. I really want to get my account reactivated so I can start selling.