Hi, My account was deactivated due to only one complaint for authenticity, and the person who made a complaint was one of the other competing sellers. I have provided all the documentation (Invoice, Supply Chain Invoice, Voice of Customer, which is in Excellent Status, Account Health Page, where there is no violation). I also provided a complete plan of action, but Amazon is not considering it. When I received a complaint, I contacted Amazon and told them there is another seller who is doing this on purpose, but no one helped me. Im keep trying to reactivate my account but every time Amazon gave us the same response (We have not enough information and you have not provided the documents that we previously asked). Amazon asked for the supply chain, and we are providing them, but all the time we receive the same response.

Please help me and advise me how we can get our account reinstated.

@Seller_XUNeUuvrQDpgP @Seller_pXiU6IvYm8DUt@Seller_DNQGSsdC7DccM@Seller_z3k8APxGfbQEK@Seller_mIRnuhdx7l5sN@Seller_TSXM2A5nxWSuH@Seller_Huz6FT08OxHAR@Seller_VJ4XoAkjDpjPH@Seller_fgtTzyHQfOM1x@Seller_pKdF0dnvoraDu@Seller_yk3kzHpjMMa4B@Seller_gAhPNiLrkfTcr

I received this message from amazon.com. It is not very clear to me why my account was deactivated but so far as I can make sense of this message at all I take it that someone or something (probably just a machine, not a human) thinks that I have started more than one seller account. I have tried to reactivate the account but I am not sure what information I can possibly provide to convince the person or machine that I have not started more than one account. Can anybody advise?

The message is: '

Hello,

Your Amazon.co.uk Seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you, but will be held in your account while we work with you to address this issue. This may take up to 90 days, but funds may be held for longer. Please ship any open orders to avoid further impact to your account.

Why is this happening?

You have a separate account Black+backer which was enforced for violating one of our policies. As a result, you may no longer use the Black+backer Selling account to sell on Amazon.co.uk.

Ho do I reactivate my account?

In order to reactivate this Selling account, Black+backer please follow the below steps:

1. You must first reactivate the account associated with Black+backer by submitting an appeal. Please follow the instructions in the communication received for that account.

2. Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, Black+backer by using this link: https://sellercentral.amazon.co.uk/performance/notifications. When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.

What if I don’t own the account – Black+backer ?

If you believe you do not own the other account, please follow the below steps:'

Hello

My account is deakctivated by section 3.

Amazon sad they have concern about the „authencity“ of my prdouct. The Problem is.

I Send multiples appeals with the invoice with al neccesary Information.

Everytime they don’t accepted and say it’s not enough for them to reactivate my account.

Do I Need some other documents? Maybe like a plan of action etc.

I hope for help pls

Thank You