My sales have dropped massively over the past few days. My listings are not showing up for my keywords. It seems to have happened over night. My listings are not suppressed, I have plenty of inventory - nothing has changed apart from the fact the discoverability of my bestselling ASIN is severely limited. The test I am performing to determine this is to search the keywords customers would use on the Amazon website; The product does not show up in the results. This means that there is some form of discoverability limitation on the listing.
I tried the self service tool on seller central and it says that the product is “active and buyable.”
So far I am unable to figure out what is happening.
CASE ID: 10686133512
Amazon seller support offered to change the browse node but that should not be an issue as I was using the same browse node prior to this happening.
Any help will be highly appreciated.
Have a great day!
