During autumn 2024 Amazon decided to remove/delete all the written customer reviews on my book that I have been selling for the past 5 years. I have done absolutely nothing to violate Amazon's review policy, the reviews have been coming in slowly but steadily, organically over time.

I have asked them why, and the chat support replied "I have checked, the review was removed by the customer who submitted the review, Amazon discovered that multiple items were linked together on our website incorrectly. Reviews that were posted on those pages were removed when the items were separated on the website."

It doesn't make any sense. It sounds like he referred to one review, but they are all gone. Anyway, he couldn't help me further.

Has anyone else experienced this? What can I do?

Sofia

Hello,

We are the manufacturer and official brand of the products we sell, and recently we launched a multipack listing with a higher price. The SKU and ASIN for this new product are different from the single-pack listing. However, some of these new products have been flagged for a potential pricing error.

There is no suggested price from Amazon because this is our product, and it was just released—meaning it hasn’t been available on the marketplace before. Despite opening multiple cases and submitting evidence (such as trademarks, business registration, brand website link, etc.), I keep receiving "the responsible team believes the price is too high" as an answer.

I’ve also tried deleting and re-uploading the listings with minimum-maximum and list prices, list prices but the warning continues to appear.

Could anyone please advise on the next steps to resolve this?

I would greatly appreciate any help!

Hello,

I have to increase my pricing , because I am making some losses. I tried to increase by 50 cents, I automatically loose the buy box. I am a brand owner and the only one selling this product on Germany Market. I really cannot understand how Amazon does not give us any support. case ID 10095941402

thank you