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Consignment delivered to correct FC but under wrong shipment ID
Hello everyone,
Greetings - hopefully things are going well for Q4.
I am hoping if sellers here or AMZ moderators are able to help with an urgent issue.
Our non-Amazon affiliated delivery partner delivered our consignment of 1 pallet from UK to Amazon DE (FC WRO5), but under a wrong Shipment ID. It is the correct destination FC but a wrong shipment ID. It must be mentioned that the wrong shipment ID used is also of our company (it is a previously cancelled shipment ID of ours that they had in their system cache). We are the manufacturers on this product so we have no supplier invoice. We do have an export invoice and a packing list.
I have been having a tough time explaining this to seller support who are unable to grasp that this does not require a manufacturers invoice. What is even more shocking is that they keep giving cookie-cutter responses and closing the case.
Is there an Amazon Admin here who can help? I can provide the Case ID.
The pallet is sitting in the correct FC. It just needs an FBA team member to identify it and connect it to the correct shipment ID. Given the volume of goods faced by Amazon warehouses this error must not be unique. We do apologise but it is an honest mistake.
Kindly help if possible.
16 replies
Seller_ucKcOp7J4IwRe
Hello - any help on this please?
We are being stonewalled by Seller Support. More importantly, we are losing sales for this inventory that is waiting to be identified.
@Julia_Amazon
@Sarah_Amzn
@Ezra_Amazon
@Winston_Amazon
Kindly help.
Thank you
Seller_ucKcOp7J4IwRe
Hi Amazon Admins,
@Julia_Amazon@Sarah_Amzn@Ezra_Amazon@Winston_Amazon
Are you able to help? We have inventory that cannot be located due to wrong delivery shipment ID. And the Seller Support has no idea what to do here? They keep asking for an invoice when we are manufacturers - so we don't have a supplier invoice.
Please help - we are a small business who need this product to go on sale.
Thanks & regards,
Seller_ucKcOp7J4IwRe
Hi Amazon Admins,
@Julia_Amazon @Sarah_Amzn@Ezra_Amazon@Winston_Amazon
Any way you can help with this?
There has been no resolution or response!!
This is very troubling.
Julia_Amzn
Hello @Seller_ucKcOp7J4IwRe,
Apologies for the delayed response.
Could you provide the latest case ID you opened with Seller Support?
Thank you,
Julia.
Julia_Amzn
@Seller_ucKcOp7J4IwRe, In which case ID did you report the wrong shipment ID? I don't see this information in case ID 10464999702.
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