Account deactivated due to unprofessional communication
We got our account deactivated because of poor communication, however w looked every communication made with buyers and Amazon seller support team but couldn't find anything that shows unprofessional communication.
We have submitted multiple appeal of employee training, their knowledge of amazon rules, etc. All of this appeal got rejected.
We strongly believe that this was done in error by the bot.
So, any suggestion you have? We have always been friendly and professional here and there.
13 replies
Seller_chy5fCStE8sIz
We got our account deactivated because of poor communication, however w looked every communication made with buyers and Amazon seller support team but couldn't find anything that shows unprofessional communication.
Post your deactivation notification.
It will help people to guide you further.
Seller_RlZVPg3d6ZUGP
Something such as this:
we posted your order before the deadline with Royal Mail. We request you to revise or remove the negative review please as it is highly impacting our performance metrics on Amazon. Thank You.
By City Pack Centre on 09 June 2024.
or this:
Dear, we posted before the deadline, the courier service delivered in late manner. Thus, we kindly request you to revise the negative feedback. We hope you are happy with the product. Thanks
By City Pack Centre on 10 May 2024.
Seller_EDUFTR4llCMEA
I know others have let you know about the public responses you made asking for feedback to be revised. I have looked at all your public responses on your Seller Feedback page and believe it maybe other responses also causing the issue.
On a recent positive feedback from a customer you have told a customer you have given them your contact details already (I assume within the packaging) and asked them to contact you to "have a chat". Communication outside of Amazon Messaging System is now allowed. Refer to the Seller University for clarification on communication rules and what contact information you are allow to include within your packaging.
Words such as "contact details" "chat" and "revise feedback" are certainly going to be picked up by Amazon Bots and action will be taken.
If you have written this publicly, it is likely you have also written other similar things with your direct messages. Look through them all. Remove any public messages (if possible to delete them) and include that you have done this within your response to Amazon. Learn from it and don't repeat the issue. Good luck.
