Welcome back to the Forums Focus series - your insider's guide to getting the most out of the Amazon Seller Forums experience!
Today, we're shining a spotlight on the pinned post feature, which empowers our Amazon Seller Community Managers to elevate crucial information and discussions on the forums such as:
- Sharing important News and Announcements
- Highlighting Engage with Amazon conversations
- Directing sellers to Ask Amazon events
- Enlightening sellers about common issues heard on the forums and best practices when faced with them
- Raising awareness about programs, services and other offerings when it comes to Selling on Amazon
If you have not seen the pinning feature around on the forums yet, discussions can be pinned by Community Managers in multiple locations such as: within a group, to a specific category, or on the home page of Seller Forums. (They are highlighted with an orange bar at the top of Recent or Browsed Discussions)
Here is an example of a post pinned to the Seller Forums home page:
As previously mentioned, pinned posts can also be found within a category when filters are used. If you click on one of the categories, you can see if it is currently featuring a pinned discussion. In the example below, @Seller_guPeMXBrBxqyU has a pinned thread in the Manage Your Brand Category.
If you select all the categories and click the drop down arrow at the top right corner of the ‘Pinned by community manager’ message, you can see all the pinned posts across the categories that are actively highlighting their respective pieces of content. In the example below, several categories have pinned posts such as Community Connections, Manage Your Brand, and Grow Your Business as all the category filters on the left were selected.
We hope this overview has helped illuminate the power of pinned posts and how their content can elevate your Amazon selling experience. Keep an eye out for these highlighted gems around the forums - they're sure to provide valuable guidance and inspiration.
In case you missed our previous Forums Focus discussions, catch up on how to level up your search skills and personalize your preferences on the forums brought to you by our very own Community Manager, @Seller_l3eCP9f1PtJXC.
You are more than welcome to provide us with feedback regarding the Seller Forums experience in the replies below, and if you found this content helpful, please leave us a thumbs up! We can also chat more in-person at the Forums Lounge during Amazon Accelerate this year from September 17-19, 2024. Until next time...
Cheers, Cooper_Amazon
