Hi,

We are facing an issue with the A+ premium content availability.

We have access to A+ Content but our issue is we can't create Premium A+ Content.

We meet all the eligibility criteria of Premium A+ Content. Per https://sellercentral-europe.amazon.com/help/hub/reference/G202102930

We have also contacted Seller Support, but we keep getting the same automated answer without any further explanation (Case ID: 10203468412).

We meet the two requirements.

1. Created 5 A+ Content in last 12 months ( We created 23 in past 12 months)

2. Add all the ASINs into Brand Story. (We have 1 ASIN so no issue here)

Any help is appreciated here!

Kind Regards,

@Seller_TSXM2A5nxWSuH@Seller_XUNeUuvrQDpgP@Seller_z3k8APxGfbQEK@Seller_DNQGSsdC7DccM@Seller_Huz6FT08OxHAR@Seller_hnDMgUKxMh1V4

Hello,

We had access to Premium A+ Content for over a year. We submitted numerous successfully approved Premium A+ designs.

As of last week, we lost access to Premium A+ modules. We can still view our designs in the A+ Content Manager and attempt to edit them. However, when submitting, we receive an error:

Requested from: [/aplus/api/SaveContent]. Recieved status: [400] with message: [APLUS_VALOO_ERROR_INVALID_MODULE_ACCESS_ERROR]. The A+ content contains modules to which you do not have access: [Premium Full Image, Premium Background Image with Text, Premium Comparison Table 1, Premium Full Video].

We are also unable to create new Premium A+ designs, as the option is simply no longer available.

Have any of you encountered Premium A+ access being revoked? If so, how can we obtain it back, as we have already met all the requirements?

Support is ineffective and provides outdated requirements (which we comply with anyway).

Case ID: 10672009642

Hello Everyone,

Can someone please check when we will be eligible for premium A+? We have met all the eligibility criteria of Premium A+ Content. But still not get the access and it's been a few months. We have opened multi cases about this, but still no luck. It's so frustrating. Recent case regarding to this issue is ID10666283092

@Seller_Udi0JNbTrsmUV @Seller_TSXM2A5nxWSuH @Seller_XUNeUuvrQDpgP @Seller_DNQGSsdC7DccM @Seller_hnDMgUKxMh1V4 @Seller_Huz6FT08OxHAR