Hello @Seller_rX0LOsTSK2Zer,

Please check this WRONG review.

ASIN: B0CH352QFW

LINK: https://www.amazon.es/gp/customer-reviews/R28XB2I66TW36U/ref=cm_cr_srp_d_rvw_ttl?ie=UTF8&ASIN=B0CH352QFW

The content of this review is "Hasta ahora me ha gustado parece que funciona bien el reloj". Translated into English is "So far, I have always liked this watch as it seems to work very well".

The product the buyer reviewed was a watch, but our product was a seat. The two are so different that this is a wrong review. This is an incorrect review and we have never sold watches in our shop.

This wrong review is very unfair to our product and will have a very bad impact.

It goes against Amazon's community guidelines because it is an untrue review.

Please help to check and remove it, thank you.

Hi Ange, yes, I opened case approx 2 weeks ago and I´m still getting replies: "thank you for your patience" , " we are working on it" , "we have transfered this issue to our internal team" ...

Seems like Amazon has put in place a process where not everyone knows what to do with it

HI@Seller_b91S9zQ2eKxLt

I am saddened to say that our shop has recently experienced a loss of buy box for all ASIN in the shop, and I hope you can help with a complaint to resolve it!

Let me begin by stating that we are fully entitled to use the shopping cart.

1. our account is in good health and our shop scores are high, 2. customer reviews and feedback on our products and shop are excellent and our shop and product scores are high, 3. we use FBA for shipping, 4. our products are reasonably priced and we have not had any significant price increases 5. we are professional seller

I think I have the qualification to get a shopping cart, but I have lost the Featured Offer (buy box) all of my products(ASIN), please help me to solve this problem, thanks.

Here's the ASIN of our shop's lost buy box:

B0DN1XWLZJ

B0DL592V8Q

Your prompt attention to this matter is greatly appreciated, and we earnestly hope for a swift resolution to this pressing issue. Thank you for your understanding and support in ensuring the seamless operation of our business on the platform.

Warm regards,

@Seller_b91S9zQ2eKxLt