A to z claims issues coming
I see now a so many claims will be opened which in the past we are able to refund if delivery issues without a claim
I am usually proactive and will refund if item not delivered on time. But now amazon is not giving the option to message and ask customer to raise a claim instantly.
This is not helpful at all for us genuine sellers that ususally is due to wrong address to other reasons
The reason for making it very hard now is unclear. But this is gone stricter then ever. As now the option to send a message is not given and amazon customer are give the a to z route instsntly.
This is going to push sellers to the brink. I felt with the message first to allow the buyer and seller to fix before its delivered was great. But now the metrcis are grestly going to be effected.
If then this is added then any items refunded instsntly should not effect the metrics. But it clearly will.
If they are trying to make it like ebay then if refunded instantly then the metrics should not be effected.
We need to message amazon on this and ask them the reason behind such a big change
Is it to get us all to buy ahipping from amazon only.
This is going to push sellers out.
0 replies
Seller_KQwXr5kY5oIPO
Don’t get me started on the issues im having with an AtoZ claim that has been awarded against us despite the buyer stating he has the order in the claim notes.
Seller_ARJVdTJUmYDPc
We have had 2x opened (+ immediately closed in buyers favour) in 3 days for Item not received - we normally refund or resend, but we aren’t even being afforded the chance to communicate with the buyer.
The items are too cheap to be sent tracked so there is obviously no tracking.
It appears that Amazon automatically may now turn off any comms with the buyer after an atoz so we are receiving no replies from them.
How are we to handle this?
Seller_ARJVdTJUmYDPc
I’d refund anyway, there’s no need for an atoz. Give us a chance!
If we get many more, we will be scuppered 
Seller_ARJVdTJUmYDPc
The majority of the items we sell are £4ish - to post them tracked would be impossible.
Seller_vIpv9uvBH6CFY
Me too!
My German, French, Italian, and Spanish customers are now being severely punished with a price doubling for their tiny low value items. When a problem arose I always offered a response within 24 hours to refund or resend, usually responding within an hour or two! Now they are all forced to pay extortionate postage instead.This is ridiculous.
It costs me just over a pound to send a tiny packet of feathers with a letter size stamp, so I was quite happy to offer free EU-wide shipping. They didn’t have to be in, it just popped right through their letterbox. Now that formerly “free” option costs my poor buyers £6 and they need to sign for it! I feel so guilty having to do this! Somehow they’re still buying a little, but I cringe with every sale. It breaks my heart.
I wish I could tell them they could get free shipping and hassle free delivery plus no quibbles on my other channels!
Seller_LPQTXAx3oIrLt
This ease of creating and instantly paying out an A-Z Claim is going to harm sellers. I don’t normally get A-Zs but had one the other day without warning. I didn’t even get the chance to communicate with the buyer.
Seller_ARJVdTJUmYDPc
We use RM oba but if click and drop is all it takes, we will use that now.
Thanks so much for your advice 
Seller_vDsVKszLlyfXr
The way they run the AZ claim fiasco we will all be banned by Christmas
Seller_x1xMSBwZsJrTE
Amazon won’t tell you but I’ll give it a stab. IMO this is the result of Amazon’s love affair with sellers in China.
Think about it. Amazon has trained buyers to expect everything now. As I recall they even reduced estimated delivery dates this past year.
Amazon must have been absolutely swamped with buyer complaints about items that were late or didn’t turn up. Many of these will have been bought from a seller shipping from China and will have taken at least two weeks to arrive, if at all. Of course the buyer has no idea the seller is in China, so the buyer contacts the seller and gets no response, gets a reply in poor English, or gets fobbed off.
To stop this, instead of chucking off the sellers in China or at the very least making it clear to buyers, they roll out auto A-Z’s. The buyer doesn’t need to contact the seller, they don’t have to worry if there is no response and they instantly get their money back.
Amazon don’t care if sellers go to the wall all they care about is cheap prices and keeping customers happy. Sadly I think this A-Z policy is here to stay.
