Customer received a full refund and also a free replacement?
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Seller_124O1M212asix

Customer received a full refund and also a free replacement?

A customer purchased an item (FBA), claimed it was damaged, received a full refund, then also received a free replacement. So, they get an item completely free of charge?

I'm unable to post a screenshot for some reason, but I can assure you, the original order was fully refunded, and a new "Free Replacement" order was created and fulfilled.

Am I able to be reimbursed for this?

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Manage Buyer Experience
Tags:Refunds, SAFE-T
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Joey_Amazon
In reply to: Seller_124O1M212asix’s post

Hello @Seller_124O1M212asix,

Thank you for utilizing the forums!

If you wish, please share the Order ID associated with this case. I want to take a look and determine if I can assist you with this issue.

Thanks,

Joey

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