Lost my featured offer
Hi I have recently lost my featured offer for two of my branded products. I have always had the featured offer for the entire time I have sold the items. I am the only seller of the items on Amazon. I have contacted seller support but they just say they cannot discuss why I have lost the buy box?
Case ID: 9722549452
Any help would be great.
33 replies
Spencer_Amazon
Hello @Seller_M8wobIK1jgs1F,
I am Spencer with Amazon.
I am checking into this.
Can you please give me the ASINs of the lost featured offers?
Regards, Spencer
Seller_HEOYZGWGTBXRN
hello, facing the same issue. 15 asins including my PL products have no to featured offer. Support giving the scripted response.
Hurting sales as getting no bb at all. Losing BSR on PL products too.
Shambles
Spencer_Amazon
Hello @Seller_M8wobIK1jgs1F, @Seller_M2gYzBhzzryL0, @Seller_3zBpHSCg4TVu7, @Seller_gv9DgTuoXr4MZ,
I have forwarded your ASINs to the appropriate team and will work with them.
Regards, Spencer
Seller_qAXHOhnSXisEN
B0CVV6S5M2,
Hi , I also have lost the featured offer on my listing. We're really not happy as it's really affecting our sales and BSRl. I have also always had the featured offer for the entire time I have sold the items. I am the only seller of the items on Amazon. I have contacted seller support but they just say they cannot discuss why I have lost the buy box.
Our seller central account is in good health, we have good sales and Feedback and have spent a small fortune on ppc so this is rather upsetting.
It may be related to us changing the pricing of our item which was done in error, however we have now set a constant fair price and have enrolled in Amazon automated pricing.
Please can someone help, it would be much appreciated. case 9748838502
Seller_pbsx1pOAQT5Vm
Hello! Spencer
The ASIN of the product I lost the featured offer is: B0B5TYK19T
Please investigate and restore, thank you!
