A complaint was raised by a repeat customer regarding the authenticity of an item purchased from my store. This complaint was submitted over a month after the item was received. Upon investigation, I was able to demonstrate to the customer, with clear evidence, that the item supplied was indeed authentic, and the complaint was based on a misunderstanding. The customer ultimately admitted that the error was on their part, as they had mistakenly returned a different item purchased from another supplier.

Despite resolving the issue directly with the customer and providing all relevant documentation and communication to your team, my listing has not been reinstated, and the defect remains on my account. I believe this has occurred due to an overly rigid requirement for a recent invoice from my supplier, Audio Technica, which is no longer available as the product was discontinued over three years ago. As such, no invoices are available beyond 2022 from ANYONE as I bought all the remaining stock

Legal Basis and Concerns:

The continued suspension of my listing and refusal to remove the defect from my account raises serious concerns under both Amazon’s own policies and applicable regulations, including the General Data Protection Regulation (GDPR). Under Article 16 of the GDPR, businesses are entitled to the rectification of inaccurate data. The erroneous defect placed against my account constitutes such inaccurate data, as there is no factual basis for this defect, given the customer's admission of error.

Hi, wonder if anyone can help here.

I have received a customer authenticity complaint (that is, customer raising concern about quality of product and mentioning they think 'it's fake'). My listing has been deactivated. However, on this listing, I used manufacturer barcode and so the product was commingled with other sellers' products. Is it possible to request Amazon to investigate to identify and track the source of the product? What if this product is from another seller? How can I be sure that the product that customer received and complained about has indeed being taken from my inventory and not another seller's inventory?

026-7934388-9025929

@Seller_mIRnuhdx7l5sN

@Seller_TSXM2A5nxWSuH

Wondering if you or someone can help - a claim was made against the order as above. The customer orders on a Thursday at 0943 and the order is received at the shipped address the next day, Friday 0954. So from ordering to fulfilling 24hrs and 11mins. Proof of delivery was given to the customer. As it turns out, Amazon have messaged the customer telling her the package is lost - this is not the first time for her or us - and yet, the package is there as proven by photos and signature. the customer states and sends proof of an incorrect Amazon update of a lost package. She then buys another gift from elsewhere. So now she starts a false claim of nothing received though it's clearly at the shipping address, I believe it's because shes had to pay twice thanks to Amazon's messaging service. A-Z claim made, appealed with evidence, upheld.

Not a one off. Another customer messages previously, stating they've been told their package is lost. They message us to state, not only is that incorrect but they are drinking the beer already. what is amazon doing about incorrect messages?

This is becoming ridiculous for small companies to manage. If I go back through the A-Z claims, I would think there's several hundreds of pounds worth of incorrect claims made which just get ignored

@Seller_mIRnuhdx7l5sNand @Seller_TSXM2A5nxWSuH please reinvestigate, look at the chat between the customer and I and look at the evidence provided from us both.

Dan