Seller adding their own Trademarked Brand to Branded Items

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United Kingdom
imgSign in
Country changed
user profile
Seller_XcWd0bjg62i66

Seller adding their own Trademarked Brand to Branded Items

Hi,

We have just been booted off these two listings: B00J0A91DI and B015N2TUE6 , one of the sellers who is currently selling this (we know which one) has somehow applied their own trademarked brand to the items “HSD Himalayan Salt Direct”. (This has only just changed in the past week, it has always been correct beforehand)

The first item, we purchase direct from the manufacturer and the brand/manufacturer is Harvey’s, the second we also purchase direct, the brand is Hydrosoft and the Manufacturer is Ineos.

How do we go about appealing this? As they have put their Brand Name on the item, so we can’t prove we purchase from the “brand owner” but they are NOT the brand owner.

We have up to date recent invoices from Harvey’s and Hydrosoft, will these do?

Any tips on what to put in the appeal would be helpful, very frustrating as these are some of our best sellers and we have been selling them for about 2 years, and this sneaky seller is being very underhanded booting us off somehow.

491 views
14 replies
10
Reply
0 replies
user profile
Seller_0pkMTMROIPEmY

You can request a product page change request citing the manufacturers link to the product , the original EAN/GTIN of the product will match that of the genuine manufacturer and bar code of the product.

You can also email seller-performance-policy@amazon.co.uk with a concise breif email citing the facts with a link to the manufacturer

30
user profile
Seller_H9xLA0KsDro13

If you search for the product on Google using the ASIN you should be able to find a cached page for the product (before it was changed) if you have looked at that page previously. This should help with evidence.

20
user profile
Seller_ht6uwFKVyviGr

I am going though the same issue , seller performance was helpful in my case , explain the situation to them .
Also check what class they have registered their trademark into , most of the time its not even the correct class , that itself may get your false IPO claims resolved .
good lucky , amazon is turning into warzone , as so many generic items with high reviews are being hijacked and they cant enforce their own policy .

30
user profile
Seller_XcWd0bjg62i66

Thanks everyone, we have invoices from the manufacturers and also website links to send over.

Unfortunately we cannot request a change using the EAN, as both items are “Packs of” “x 5 Bags” so the EAN’s are likely to be from whoever created the listing, from their own barcodes.

Taking a closer look, our closest competitors on both items have also disappeared, so presumably this has happened to them too. (Seems only the top 4/5 sellers with the cheapest prices have been reported).

Thanks Again

10
user profile
Seller_toP3nL5zuCfTz

The only way to really reverse this or protect against this is to be the brand owner and be brand registered on Amazon.

If you are not the owner of the brand and were selling a generic item under a generic listing with no brand, they have simply walked in through the front door and locked it behind them with regards to the brand of the listing.

I beleive there is little that you can do other than to now make your own listing of equivalent or better quality and making sure you protect it with your own brand and through Amazon brand registry.

00
user profile
Seller_qI3WZd3b16gTH

Check the BarCodes, and who owns them.

00
user profile
Seller_7JzNgSpGvGaaI

I had problem on a listing recently where the other seller claimed trademark infringement, upon checking they had trademarked their name and not the product, I eventually got Amazon to understand that and they cleared us on that listing. Good idea to check what exactly is trademarked which you can do on the government website.

00
Follow this discussion to be notified of new activity