Seller adding their own Trademarked Brand to Branded Items
Hi,
We have just been booted off these two listings: B00J0A91DI and B015N2TUE6 , one of the sellers who is currently selling this (we know which one) has somehow applied their own trademarked brand to the items “HSD Himalayan Salt Direct”. (This has only just changed in the past week, it has always been correct beforehand)
The first item, we purchase direct from the manufacturer and the brand/manufacturer is Harvey’s, the second we also purchase direct, the brand is Hydrosoft and the Manufacturer is Ineos.
How do we go about appealing this? As they have put their Brand Name on the item, so we can’t prove we purchase from the “brand owner” but they are NOT the brand owner.
We have up to date recent invoices from Harvey’s and Hydrosoft, will these do?
Any tips on what to put in the appeal would be helpful, very frustrating as these are some of our best sellers and we have been selling them for about 2 years, and this sneaky seller is being very underhanded booting us off somehow.
0 replies
Seller_f5cnodyVjLD4S
This may help, changing existing ASINs like this is against Amazon Policy (details shown in thread below)
https://sellercentral.amazon.co.uk/forums/t/help-false-ipo-claims/191742
Seller_0pkMTMROIPEmY
You can request a product page change request citing the manufacturers link to the product , the original EAN/GTIN of the product will match that of the genuine manufacturer and bar code of the product.
You can also email seller-performance-policy@amazon.co.uk with a concise breif email citing the facts with a link to the manufacturer
Seller_H9xLA0KsDro13
If you search for the product on Google using the ASIN you should be able to find a cached page for the product (before it was changed) if you have looked at that page previously. This should help with evidence.
Seller_ht6uwFKVyviGr
I am going though the same issue , seller performance was helpful in my case , explain the situation to them .
Also check what class they have registered their trademark into , most of the time its not even the correct class , that itself may get your false IPO claims resolved .
good lucky , amazon is turning into warzone , as so many generic items with high reviews are being hijacked and they cant enforce their own policy .
Seller_XcWd0bjg62i66
Thanks everyone, we have invoices from the manufacturers and also website links to send over.
Unfortunately we cannot request a change using the EAN, as both items are “Packs of” “x 5 Bags” so the EAN’s are likely to be from whoever created the listing, from their own barcodes.
Taking a closer look, our closest competitors on both items have also disappeared, so presumably this has happened to them too. (Seems only the top 4/5 sellers with the cheapest prices have been reported).
Thanks Again
Seller_toP3nL5zuCfTz
The only way to really reverse this or protect against this is to be the brand owner and be brand registered on Amazon.
If you are not the owner of the brand and were selling a generic item under a generic listing with no brand, they have simply walked in through the front door and locked it behind them with regards to the brand of the listing.
I beleive there is little that you can do other than to now make your own listing of equivalent or better quality and making sure you protect it with your own brand and through Amazon brand registry.
Seller_qI3WZd3b16gTH
Check the BarCodes, and who owns them.
Seller_7JzNgSpGvGaaI
I had problem on a listing recently where the other seller claimed trademark infringement, upon checking they had trademarked their name and not the product, I eventually got Amazon to understand that and they cleared us on that listing. Good idea to check what exactly is trademarked which you can do on the government website.