Just received this email with the following message:

"We noticed that your seller account has been flagged as having a Valid Tracking Rate (VTR) below the 95% requirement. Sellers must provide valid tracking numbers for at least 95% of their packages in all categories to avoid suspension of their selling privileges in that category."

However, when I went to check Seller Performance it shows that my VTR is 98.28% currently. Although I'm not even sure why it is not 100% either (since all my order have a tracking number).

Is this an error?

I always use buy shipping. Tracking number is always updated automatically by amazon.

I got the product category at risk of suspension. Ran a report and amazon report is showing the wrong tracking number. The tracking number on the shipped order page is different from the one coming up in the amazon report.

One order is showing twice in the report and is counting as 2.

How do we fix this?

Can mods help? Please?

I received a VTR Warning for the first time this morning. After generating a report, all effected orders have a Shipstation message stating "This shipment has multiple active labels. Please review and cancel any that are no longer valid."

All orders do have tracking ID's through FedEx, and were delivered successfully. Some tracking even shows scans, updates, delivery, etc, even though the generated report states that they were never scanned.

The one constant is the error message above, even though there was only ever one label created for each

Has anyone ever experienced something like this before?