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Buy shipping late delivery reimbursement
We have a customer who has returned a product claiming late delivery. Customer also stated - hinge too wide. We use Amazon buy shipping for all orders. This covers late deliveries when an A-Z claim is filed. This is a return issue, not an A-Z claim. I can refund the buyer, but then I cannot file a safe-t claim. A safe-t claim will likely be denied since the order was delivered late. How can I charge the customer for a return shipping when this is clearly a buyer-faulted return? If they wanted the product, the late delivery would not even be a factor. Amazon is instructing me to charge a restocking fee which can only be used to claim product damages. Amazon is responsible for charges incurred with late deliveries when using their buy-shipping. How can you get reimbursed for it?
3 replies
Seller_DdmPiA1p1S2Wu
I don't think you can. As far as I know Amazon considers it your fault that the item was delivered late. If the item wasn't delivered at all and the buyer filed an A-Z claim Amazon would cover it since you used Amazon Buy Shipping, but when the item is delivered late and the buyer states they want to return it, you are on the hook for the return shipping cost incurred in that situation as far as I know.
Seller_7LrAV0m5llaI7
Unless they had to go out and buy it locally since the delivery was taking so long.
SEAmod
Hi @Seller_jx0ng2Q3wBmMp
Thank you for coming to the forums to ask what your options are for recovery of the return shipping cost on an order that missed the maximum estimated delivery date. @Seller_DdmPiA1p1S2Wu provided the answer you were looking for.
I see you are an infrequent visitor to our forums. May I ask what my community management team might do different that would make you a more frequent visitor/contributor?
Thank you in advance if you are willing to provide insight to my question.
Best regards, Susan
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