BMVD policy changed
Amazon sent me a note today telling me that they have changed their policy on BMVD products. Previously they used to reimburse for unwanted/customer damaged items.
They now don’t. They said they have not managed to update the help pages yet!
How long will it be before buyers realise Amazon is now operating as Blockbuster and it is totally free?
0 replies
Seller_hC0hNVDuILaKO
Well until they do update their pages why not continue quoting their published policy at them when you need to in order to get the result you should have from your inquiry?
Quote policy and link to it and the reps who deal with your cases will have to act accordingly.
If Amazon want to change the rules then they should have the courtesy to update their help files first.
Seller_drLRJgrBPnFBI
What is the policy change? I haven’t had any e-mails about this?
Seller_JB8wPCk9zkyad
Presuming this applies to FBA rather than Seller Fulfilled ?
Seller_Yja9oH7DLHk2I
Greetings from Amazon Selling Partner Support.
Thank you for contacting us.
I have reviewed your case and understand your concern is regarding the Order : xxxxxx where you have requested for reimbursement as product was damaged. Please accept my sincere apologies for the inconvenience caused to you so far. Kindly allow me to address this for you.
Please know that the policy for BMVD returned has been changed and the help pages will be updated soon. From now on BMVD product will be handled as normal customer return product and reimbursement will be provided to the seller only when your inventory is either lost or damaged when it is under Amazon’s control (damaged by an Amazon partnered carrier, in the fulfilment centre, or during delivery to a customer). As in this case, the unit is damaged by the customer, it does not qualify for reimbursement as per FBA Lost and Damaged Inventory Reimbursement Policy.
As the policy is changed by Amazon, we have no right to influence it.
NOTE: Help pages will be updated soon and you will be notified for the same asap.
As your order is marked as “customer damaged” as per the buyer comments/reason and depending upon the condition of the item, hence in this case I am sorry to inform you that our team will not be able to issue reimbursement against the order.
To know more about FBA lost and damaged inventory reimbursement policy, Kindly go through the link given below :
If you still find any discrepancies, please write back to us stating the same so that we can escalate the case for further investigation.
Thank you for your help and understanding in this regard.
I can understand that it can be quiet frustrating for you. However, it is a set process and I would really appreciate your patience and cooperation.
I wish, I was able to do more to resolve your query. However, we at seller support work as per the policies set by Amazon and cannot influence them.
If you still face any discrepancy for the same, I would request you to please create a new and mention this case id as reference.
Wishing you success and prosperity in your future endeavours.
Have a lovely Day Ahead!
Thank you for selling with Amazon.
Sagar K.
Amazon.co.uk Seller Support
Seller_Yja9oH7DLHk2I
I have had the final word message.
They said they will let me know soon that they have changed their policy. It really is disgusting.
Seller_Yja9oH7DLHk2I
I am still getting no where with this.
Amazon keep saying that they will not reimburse me. I have quoted their own policy to them.
Products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items;
Sealed audio or video recordings or of sealed software if unsealed by you after delivery;
I have asked them why they accepted the returns back and I just get a ‘slightly related to returns’ answer.
Any ideas?
