Seller Code of Conduct Violation
Hi , After receiving Deactivation of my account , Amazon rejects mt first appeal by saying this ,
Hello, We received your submission but do not have enough information to reactivate your account. Why did I receive this message? You have not sent us sufficient information that we previously requested from you to address our concerns with your account. For confidentiality reasons, we do not provide details about our investigation methods. What happens now? We will continue to keep your Amazon seller account deactivated to prevent harm to our customers, other selling partners, and our store. We will not consider your submission if your request does not provide evidence that you will no longer pose a risk. You may wish to consider mediation, if eligible. Please review Amazon’s mediation policy (https://sellercentral-europe.amazon.com/gp/help/help.html?itemID=G67ETGRC3ZJQBTVT). If you would like to request mediation, please follow the steps outlined on the “Requesting mediation” help page (https://sellercentral-europe.amazon.com/gp/help/help.html?itemID=GG7CAYUTVZKATDUY). You can learn more about your account health in the Performance section of Seller Central (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_mpa). You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.
Thank you, Amazon
Need help @Noor_Amazon @Danii_Amazon @The_Little_Shop
Which kind of evidence amazon asking for and also need help regarding Mediation !!!
24 replies
Seller_brRBlsRqvJnSd
I Recently received an Dropshiping policy Violation Suspention, So i submitted a plan of action but amazon not considered it and asks me to provide evidence that you wil no longer pose a risk !
What type of document or evidence should i submitted to amazon to reinstate my account !
SENIORS PLEASE HELP !
Seller_7VbclcPFFRTnc
Have you provided invoices to show that you’ve now got stock in your possession ?
Seller_7VbclcPFFRTnc
You’re probably best continuing on the original thread
Abella_AMZ
Hello @KZ_MIR_Company_Ltd ,
Thank you for writing to us. This is Abella from Amazon.
Thank you @The_Little_Shop @Sequin @JillyB1 @pudding_n_pie for the inputs.
With the above information that you have provided, I completely understand that your account got deactivated due to “Drop shipping policy violation” and “Code of conduct policy violation”.
I would recommend you to go through the policy link mentioned in the performance notification and make sure that everything mentioned in the policy is being followed. Also check if there was any order where in you were not the seller of record due to any reason. If you have a team who manages the orders along with you, please check with them as well.
Please try to identify if there was any code of conduct that wasn’t followed and if yes, then provide the reason about why it wasn’t being followed.
Once you are able to identify the reasons, please response to seller performance team with a plan of action by highlighting the below points:
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Acknowledgement of Compliance.
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Root cause analysis/identification
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Corrective actions taken immediately to resolve the issue
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Proactive steps that will be taken to maintain compliance
You can use the following guidelines to create your plan of action:
**Be clear and concise. ** Your plan of action should be factual and direct. Focus on the facts and events that led to the issue.
Even after going through the policies, If you believe that this deactivation is an error then please submit a strong explanation.
Please review these policies :
Seller Code of Conduct : https://sellercentral.amazon.com/gp/help/G1801
Amazon Drop Shipping policy https://sellercentral.amazon.com/gp/help/G201808410.
Also you can refer Seller University to search for any policies.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Regards,
Abella.
Seller_brRBlsRqvJnSd
Hi @Abella_Amazon Thankyou for your response !
We have successfully found the root cause and impacted orders where the violation caused
We also submitted the Plan of action . But Amazon Performance team asking the Evidence that we no longer pose a risk ! Can you please help me which document should we submitted to Amazon as an Evidence that our company will no longer pose a risk to the customers !
Seller_yk3kzHpjMMa4B
Hello @KZ_MIR_Company_Ltd ,
I am Mary from Amazon, here to assist you.
From the post above, I understand that you need help with your account reactivation.
As suggested by @Abella_Amazon , @The_Little_Shop and @JillyB1 you need to provide more detailed and strong preventive measures that will be taken to maintain compliance.
If you need any further assistance, you can reach out to us, we are happy to provide help and support.
Regards,
Mary.
