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Account manager was fired and now I have no way of contacting.
Hello,
A year a go I signed up to a programme amazon was running for new sellers
I was assigned an account manager when I started my Amazon selling account
The programme stated I would receive free account support and ppc support for the first year
There was no charge for this but I would be expected to spend at least £4000 a month on PPC which we agreed to
After several months going back and forth with Kiema we were advised to send in stock
I explained I would have to pay £50,000 for the stock and was told it would be a worthwhile investment so I did
I received the stock and was getting ready to send it in when all emails I was sending to Kiema started to bounce back
I contacted customer support originally in August and have been in constant talks with them since trying to get back in contact with kiema
I had been given an email address to contact - amazon-businessadvisory@amazon.com - but after 2 weeks Im still waiting on a response.
I have spent £50,000 on stock based on Amazon employee's advice and have now been left on my own with no help from Amazon
I need a new account manager so we can get this sent in and the company start selling some of this stock
I have been left high and dry with no support from Amazon after spending so much money
I need some help from you all regarding who would be best to contact regarding this.
If anyone has any ideas whatsoever please give me a heads up
11 replies
Seller_ZJhFeE3tNKzfh
Why do you need an account manager to actually send things in? You could still do this yourself no?
Did you sign anything as part of the program? Because that would dicate what, if anything amazon can actually provide.
Seller_VUcjClrPIVFRy
It seems like to me that an "account manager" is a glorified sales man, with there only intention to make you spend more on ads. There is no minimum to spend on advertising, so I feel like £4000 was plucked out of thin air or may be to do with a target the "account manager" had to achieve from each person.
Sorry to hear that you have been mislead by Amazon, I would of personally not gone ahead with such a large purchase without test purchasing first by getting a smaller quantity of a product.
If you have the stock with you, then I would suggest drip feeding the stock in to Amazon. Especially if the product is new a small quantity would be a good idea to start with for now.
Just checking, is the product brand new with a valid GS1 barcode?
Seller_RlZVPg3d6ZUGP
Do you have all this info in writing? presumably if the year is up you dont actually need to spend the £4k a month anymore?
I hope you havent sent all £50k of stock in....
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