I have to post this from my 2nd business account, as Amazon have made it IMPOSSIBLE to get support if you cannot use your account.

On my main account, amazon has had the following message come up for weeks

"The information you have provided for 'My Name' has been successfully submitted.

We are reviewing your account and will provide an update within 24 hours of submission."

I am unable to access any other pages, cannot use the help section or open up a case, I'm stuck in this limbo.

Everybody in customer service has been unable/unwilling to help, and I need to access this account, what do I do?

My account has been deactivate - i cannot submit a new case log - i cannot submit an appeal as nothing in the account to appeal the asin they have mentioned in the deactivation is not on my account - in fact i have no inventory at all.

i just want to delete the account now as it is too painful but it seems i cant do this while it is deactivated. There must be some way of contacting someone at Amazon surely aside form a case lig which it wont let me do????

im posting under account set up in the hope it may get seen as nothing is happening re my posts about the deactivation and there is no tag at all for account deletion as far as i can see

Over the past 12 months plus, amazon seller have deactivated my account and are asking me to verify details of someone who is not associated with my seller account. I am the only registered person on the account. I have raised this issue several times and all they keep saying is I either have to verify the person which is clearly fraud or wait for the internal team to get back to me. All I did was change my sole trader to limited company. This is a whole palava and causing me a lot of headache as I have told amazon its an error on their end. every advisor I speak to has either no idea or agrees. I even had an advisor check all my details and asked them to tell me where this persons name is that I have to verify anywhere on my account, in which she agreed that the name does not appear anywhere on my account. I have sent them my ID to verify its me. seller support is terrible and no one will or cannot give me an update. INCREDIBLY FRUSTRATING!! Has anyone else come across this?

the above I wrote 10 months ago! Nothing has changed. I explained to them I am the only person is registered on the account , I am the only director on the business. This is not difficult to resolve. All they have to do is ask me for my details and no one else's, however they are soo incredibly stupid, they can't figure it out. I may sound rude, but 12 months to resolve my issue?? Is totally unacceptable.