Blocking customers
Have Amazon come up with a way for us to block customers yet?
I have a customer who has now a couple of times bought cards from me and says they have not arrived.
Now as they have both been Christmas cards last year and this both bought about same time of year end of September so plenty of wriggle time to deal with any issues… then says she has not received them.
Last year I offered to send replacement and she said no rather have refund if there was going to be a problem with postie finding her address, so I didn’t think much of it post does go walkabout occasionally and gave refund.
This year same again except I asked her to confirm address to make sure she hadn’t moved or anything and as she only lives a few streets away from me I offered to drop her a replacement round so we didn’t rely on postman and she has still said no thanks would rather have a refund… sounds like she has actually received card and just wants another freebie.
Now if she keeps ordering I can look out for her but it is difficult to notice on a day where you may have a fair amount of orders, and if I do notice order and cancel it, I get hammered against the pre cancellation target.
Any suggestions???
0 replies
Seller_7VbclcPFFRTnc
Unfortunately no ability to block
Next time either hand deliver or send fully tracked and tell her you’ve done that as she seems to have so many problems with her postie and you’ll happily report him if she wants…
Seller_lljyzgTxr5fgI
I have to say that although Amazon is our main selling platform, the ability to block a customer is a massive advantage on the other side. You might get ripped once but you don’t get it twice. For the sake of the hassle, is it worth sending by signed for / tracked? I know it’s more costly on the single item but it might put her off in the future? 
Seller_G27NeGRF3IO1X
Perhaps Amazon could consider a feedback report on customers because if a customer is doing it to one seller they are likely doing it to others.
I’m sure they have analytics that see how often customers complain about missing deliveries already but I don’t know if Amazon must also pay the fees back if the customer doesn’t receive the items?!
Seller_DTufFoxJuMU0M
Even ebay have done away with customer feedback
Well you can still technically stroke their ego - but with the caveat of “if you don’t have anything nice to say don’t say anything” makes the whole saying anything pointless.
Feedback to me on Ebay at this stage is just a gauge of how experienced the buyer is
Seller_bhSWqoVh7Pn98
You need to report the Buyer - although I’m sure a virtual sredder is at the other end of this, as Amz love Buyers including problem ones as they still charge fees to issue refunds.
https://sellercentral-europe.amazon.com/abuse-submission/form/other
Seller_87mKFKKA3Vwkx
If your performance stats can take it, mark the order as dispatched and don’t send… then refund when the customer opens an INR - not a proper way of dealing with this issue in Amazon’s eyes but at least you wont lose out financially
Seller_oGFKRixtdkjxL
Most of us have a spreadsheet containing such customers - where we experience an A-Z claim or several instances of items going astray, the customer will receive a super polite email stating that regrettably it is our policy to cancel any future orders they may place. Yes it means you’re open to NF and metrics may suffer, but either that or another financial loss. Hopefully it also means they move on. Best you can do on this platform I’m afraid.
Seller_l78koE9kGCu59
The obvious suggestion is to send it tracked. You practically know there will be an issue with the buyer, so why put the entire cost at risk?
I get this maybe a loss on this item but it will surely make her move onto another seller. If not then you have to absorb a few pence loss each time she orders.
Just don’t ever tell her this is the case as I did once and the chap then placed 8 individual orders. 
Seller_NtainYGNJzxWJ
Amazon seem to have a more “Zonal” strategy when it comes to troublesome customers. They generally take the customers side on everything until the customer causes X amount of refunds/returns relative to their number of orders.
I would probably report the customer/mention to Amazon that the customer has repeatedly asked for refunds. If they continue to do this (with other sellers too) Amazon will at some point soon just ban them from buying on Amazon again.
