SOS Guys, Account inactive due to claims of infringement

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Seller_VFQkMHc7NzSPX

SOS Guys, Account inactive due to claims of infringement

Hi Guys
this is what i received.

Thank you for your message. We cannot accept your appeal because it does not address the report we received from the rights owner. Please provide the following information so we can process your appeal:

– Proof of product authenticity (e.g., invoice, Order ID, licensing agreement, letter of authorization). It must clearly prove that your products do not infringe any intellectual property rights. Please send this information, any other documentation, and a list of impacted ASINs to notice-dispute@amazon.co.uk.

Despite submitting an invoice from manufacturer in China, amazon dispute team still thinks it is not sufficient or they keep sending me same reply all the time. I ca;;ed but they referred me back to the dispute team who are not of great help, it feels like they have already taken side, all i say or proof doesn’t matters. i tied to contact seller but they reply they will not rest until amazon takes down all my listing away, well it feels like a plot to me.
Where to go? what to do? Help someone.
Where to go and what to do?

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22 replies
Tags:ASIN, Fees, Listings
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Seller_bhSWqoVh7Pn98

What is the ASIN (or ASIN’s) ?

What is your Seller name and perhaps we can assist

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Seller_Wqg5EgqxuOwDD

Sounds like you are selling a generic product but have listed against someone else’s branded product? It can be the same base item but the complainant has “branded” it. If this is the case you are in the wrong as far as Amazon is concerned, but there are steps you can take which may get your account back. Is this what has happened?

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Seller_VFQkMHc7NzSPX

Hi Isabel, our product look same but different design patent embossed. We made some research on that and even contacted the supplier to get him to retract his case, but his answer was, he will not stop until Amazon has taken down all our listings. It scares me to know how ruthless competition is. Our product is branded but not registered, I guess he figured out. We have been selling our product for a year without issues until we got the first search page.

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