Anyone been done by a Royal Mail FORWARDING ADDRESS?

Hey all, one of my last posts, I’m moving on! The company will remain but I shall no longer be here. (YAY! I head you all shouting

Has anyone else else had a what is obviously a fraud claim by a customer purchased a semi expensive £75£) order to an address that has a forwarding service set up on it? The service send on was Tracked & signed, however once it hit the forward address the tracking stopped and thats when the customer started demanding a refund.

Asked a couple of questions regarding the forwarding - its not him, he has no idea, lived there 25years etc… all the while my Amazonia sense is tingling… Btw, all his replies are within 5 minutes of mine.

Shock of all shocks - when I eventually said on my third reply “oh no thats terrible, tell you what we’ll check with Royal Mail to confirm a forwarding address and in the meantime get the network to block the phone”, he did not reply for 5 hours and when he did he suggests he might be able to find it and asked me not to block the phone.

Today (Sunday OT, busy you know!!) he’s now suggesting he thinks he knows where it is but I’ve told him it’s blocked until delivery can be confirmed and he’s not happy

I frankly don’t care - I started this with SIM cards a while back when people would claim INR despite tracking, I’d just say "no problem, please confirm your address so we can issue a refund and get the SIM card blocked. You’d be amazed how many (100%) people you never hear from again.

Once last trick - whilst Amazon do not accept the 2D barcode, when someone says an item hasn’t arrived and the 2D tracking clearly shows a delivery you say:

“Hi,
Thank you for getting in touch and I’m very sorry to hear there is a problem. This order is showing as delivered as per the tracking details below. _AMazon are aware of the bug which shows some older orders as undelivered and we apologise profusely on their behalf for any inconvenience”. I follow that with the tracking details and then sign off.

998 out of 1000 people have then gone quiet. No reply, no argument, no A-Z. If you think about it, the only people who would challenge this is those who are confident in the A-Z system.
Your general Chump is just used to going “not arrived, oh look a refund” however with this message it makies them stop and think…

“oh, if Amazon know, then if I claim I’m blatantly telling them I’m lying… best give it a miss”.

TL:DR - Need help with a forwarding address issue.
TL:DR V.2 - as above with some helpful tips to avoid future issues on certain products.