We have been experiencing an error message on the backside of our listings

*Error Message

Restricted edit permissions

As you are not the brand owner for this product, you can only create an offer for this ASIN. You are not authorised to make or request an update for any other attribute for this product. If you are the brand owner, please make sure that you’re registered in Brand Registry and this ASIN is registered to your brand.

We are brand registered as the brand owner, the EANs are GS1 registered to us. We have sent screenshots from brand registry showing the trademark information, etc

The case has been open 11 days, they "have requested our internal teams for the updates"

We need to be able to control OUR listings so they can be updated with the correct product information. Any suggestions on how to move case ID 10406770832 to a positive resolution?

Thank you so much!!

The images on various listing pages have been changed to unmatching products. The listing pages affected are:

B00004CUW0 - The English Patient [VHS] = All the images are wrong + the product-description is wrong because it is not displayed in English, when this is an UK / English product. ***NOTE: I don't mean that just because of the title of this product***

B00004CX4G - Titanic [VHS] = Most the images are wrong.

B0000AISIH - To End All Wars [VHS] = All the images are wrong.

B00004TXGZ - Star Trek Voyager - Vol. 6.5 [VHS] = All the images are wrong.

B00004CK6W - Top Gun [VHS] = All the images are wrong.

B00004CJTX - Rain Man [VHS] = All the images are wrong.

B00004CMEA - JFK [VHS] = All the images are wrong + the product-description is wrong because it is advertising Marketplace Seller information, instead of showing a description of the product.

B00004CIDK - The Bridge At Remagen [VHS] = Most the images are wrong.

B00004CJTG - Queen We Will Rock You [VHS] = All the images are wrong.

B000057MCR - Mr Bean Unseen Bean [VHS] = All the images are wrong.

B00004CO7A - The Fugitive [VHS] = All the images are wrong.

B00004CJ56 - Gone With The Wind [VHS] = Some of the images are wrong (three are correct, three others are wrong).

This nonsense of images on listing-pages suddenly somehow becoming messed up started several years ago on all kinds of (mostly) VHS home-media product listing-pages. I managed to get most my VHS listing pages more or less fixed last year, but a few weeks ago the ones above got messed up again!!!! GAAAA!!!!! I have reported the listing-pages multiple times in the past few weeks (using the "Report an issue with this product" links), and unsurprisingly STILL NOTHING HAS HAPPENED TO FIX THEM.

Also while I am complaining about problems with listing pages (and lack-there-of fixes for them when reports about them have been made): each of the following the product-descriptions are wrong or slightly wrong because (like with "The English Patient [VHS]" mentioned above) the product-descriptions are not displayed in English, when they are all UK / English products:

B00004D02E - (Disneys) Mulan [VHS]

B00004CVVE - Air Force One [VHS]

B00004CRXV - Die Hard With A Vengeance [VHS]

B00004CYZ0 - Enemy Of The State [VHS]

B00004CN5E - Sister Act [VHS]

B00004CP8W - Sister Act 2 Back In The Habit [VHS]

B00004CW82 - Face/Off [VHS]

B00004CUJ3 - Ransom [VHS]

B00004CK28 - Splash [VHS]

Are there any moderators around who can help?

@Seller_hnDMgUKxMh1V4@Seller_TSXM2A5nxWSuH@Seller_DNQGSsdC7DccM@Seller_z3k8APxGfbQEK

We have had a few 'Suspected' Violations', so Amazon assume we are as guilty as hell, as all Sellers are liars, and cheats of course..

Raised SS Case: 10415937652 - but really getting nowhere, any suggestions anyone, or see if Mods can change things as a mad Amazon policy.

If AMAZON tells a Seller to Edit the listing as the way around the Violation issue, then Amazon should let them edit it, no matter what (even if Brand registered), OR, let Amazon manually override the listing (with proof), OR, better still not be a policy violation, and still be allowed to change if possible.

We have been told by Account Health, this is an ongoing problem, but as Amazon policy, they can only tell us how to save an Account, which is basically, try and edit the listing, then if not changed within 24 hours (or impossible to change if it shows Brand registered for example), Close the Listing + Delete the Listing (within 48 hours from being notified) and the account Health should be ok.

I asked what about all of the Genuine Stock with the exact Brand as listed, he indicated, without exactly saying Generic is now very popular, your own listing but do not mention the real brand name anywhere to have another violation.

Nearly all are 'Radioshack' as the brand violation, but, we cannot Edit the ASIN, as guess who it is brand registered to.... yes, Radioshack. - so the photo shows it is a Radioshack item, the listing shows it is a Radioshack item, yet we get told off for using the CORRECT brand on the listing (many were not even listed by us and many items have been on Amazon since 2009 - so took Amazon 15 years to come up with an issue!).

It looks like recently the brand was now registered. However, showing as 'R Radioshack' - rather than just Radioshack, but as we cannot alter to that either as locked by Amazon, how can we be incorrect for showing as 'Radioshack' and if it is really only 'R Radioshack' as the brand, then the name not being in full should not be a violation! - We would even change the manufacturer to just be blank, or whatever Amazon require, but it cannot be edited to do that. So, mostly we have deleted and closed all the listings, which does not help anyone.

Amazon is already filling up with 'Generic' items, that are not really generic, no wonder, so another problem caused by them.

Brand registry really was not thought through by Amazon, a good idea in theory, not in practice.