Amazong Global Logistics - 1st shipment problems
Hi - I am booking my first AGL shipment but I am having a bit of a nightmare. A couple of things…
1 - When it comes to pallets, I assumed that the most efficient way of shipping would be for all the boxes to be hand-loaded onto the truck and into the container, which minimises space/cost. However, when booking via Seller Central, I am being asked for pallet info. It isn’t clear whether this means for when they have arrived in the UK or if my Chinese supplier is supposed to palletise them before shipping. If it is the latter, should they be palletised to Amazon specs (max 500kg etc) or optimised for shipping? It is not clear at all and there is no info to help. I have tried Seller Support but they are no help. I have been given an email address to contact (aglc-sales-ops@amazon.com) but a week later and no reply.
2 - Amazon has split the shipment in two and there is a compliance error on one half. I click ‘try again’ and the error won’t go away so it is stuck. Again, no one seems to be able to help and the ship is due to sail in 10 days so I am now panicking.
Does anyone have any experience with this please? And/or a contact number/email address that actually answers?
Thanks a lot
10 replies
Seller_FPdBdvLiwPx4z
Ah, you are an absolute star. Thanks so much for taking the time to reply.
I have had an update from my supplier in the meantime and the compliance error has now disappeared on its own. Everything looks like it is booked to sail on the 20th so fingers crossed.
My supplier has also confirmed that there is no need for pallets at the Chinese end. So presumably they load the truck/container by hand (for max use of space) and then palletise for Amazon at the other end.
Thanks again, especially for the email addresses. They will be very useful.
Cheers, Adrian
Seller_FPdBdvLiwPx4z
Actually, one other question has popped up that you may be able to help with…
One of my products comes from China in an outer brown protective box and this stays on the product until the customer gets it. Both the product inside and the outer box have my FNSKU barcode on them and I have never needed anything else in the past when shipping into FBA. Other products that are in cartons obviously have carton labels but the FNSKU has been fine for the bigger ones until now.
My supplier is being told by AGL that I need another label for the bigger products - but this label shows my supplier’s details so my customers (and potentially my competitors) will see that.
I am insisting that the FNSKU is fine on its own because it is unique to me. Who would you say is right?
Seller_FPdBdvLiwPx4z
What do you think?
Also, when I booked this onto Seller Central, one of the items is oversize and the other regular. They are therefore going to 2 different FCs in the UK. My supplier is telling me that it is coming into AGL as 2 separate bookings and that they have to clear customs twice and therefore need pass on an extra $200 to me.
Does that sound right to you?
