I had submitted documents for account verification 4 months ago but my verification is still not complete. Whenever I talk to customer support, they say it will be done soon.Either complete the verification if the documents are complete or if the documents are incomplete then reject the request so that I can update and upload the remaining documents.So that I can get my payment and my sales can resume because 4 months is a very long time and my account has been closed for 4 months.

Hello,

2 months ago a notification for verification of my account was received.

So, I uploaded all the required documents. Every time it was required minimun 10 business days for an update come to me. Last time I submitted the document, it was the right document and the amazon team rejected it without giving me sufficient explanation. Then I uploaded again the same EXACTLY file and that time they informed me that this was the right document but the verification process needs more time to be fully completed. This shows that they maybe do not even check the files( while the same document the first time was rejected and the second was right). They have stranded all my inventory and deactivated all my listings until the verification be completed. So, I cannot sell anything, I cannot contact anyone, there is no phone number to speak with a responsible person via phone(when I request a call back they DO NOT CALL ME). The seller support cannot do anything, they respond to me with automated responses and say that they are not able to help and forward my case to the verification team. When I ask when the verification will be completed? as in the dashboard officially writes"This verification can take up to 24 hours and in some cases up to 10 business days. During this period, your identity information cannot be processed.", they cannot confirm that the maximun number of days are 10 working days. I cannot understand how such a huge company has so inappropriate handling of such situations and lack of efficient service. I am very frustrated, no one contact me and I cannot know when I will be able to work again due to this.

Does anyone know what to do?

Please help me!

@Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_TSXM2A5nxWSuH @Seller_mIRnuhdx7l5sN @Seller_XUNeUuvrQDpgP

Thank you,

I am writing to express my concern regarding the prolonged delay in the verification process for my seller account. It has been nearly three months when i signed up and from then their verification process started, and unfortunately, my account is still pending approval.

Amazon has asked me couple of additional documents which i provided and they also asked about number of individuals who accessed my account and location they accessed it from, i have been contacting seller support nearly everyday but they just say that your account is still under verification, you'll get an email with information once it's done.

Could anyone please help and advice if anyone else has encountered the same problem.